Qualys incident

US Platform 1: High Lag on Data Sync Service [IM-12813]

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 7, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 03:27 PM UTC
Resolved
Aug 11, 2026, 05:36 PM UTC
Duration
4d 2h
Detected by Pingoru
Aug 07, 2026, 03:27 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Aug 07, 2026, 03:28 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Ticket reference for this activity is: IM-12813.

  2. identified Aug 07, 2026, 04:59 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  3. monitoring Aug 10, 2026, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 10, 2026, 09:02 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 11, 2026, 05:36 PM UTC

    This incident has been resolved.