Qualys incident

IN Platform 1: High Portal Indexing Lag (IM-12804)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 5, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 08:18 AM UTC
Resolved
Aug 07, 2026, 05:10 PM UTC
Duration
2d 8h
Detected by Pingoru
Aug 05, 2026, 08:18 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)

Update timeline

  1. investigating Aug 05, 2026, 08:18 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Aug 05, 2026, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2026, 08:16 PM UTC

    We have implemented a fix and are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  4. resolved Aug 07, 2026, 05:10 PM UTC

    This incident has been resolved.