Qualys incident

EU Platform 2: Delay in VM Scan Processing [IM-12811]

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 7, 2026 affecting Vulnerability Management (VM), lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 10:36 AM UTC
Resolved
Aug 12, 2026, 03:49 AM UTC
Duration
4d 17h
Detected by Pingoru
Aug 07, 2026, 10:36 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Aug 07, 2026, 10:36 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12811

  2. identified Aug 07, 2026, 11:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 10, 2026, 09:09 PM UTC

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  4. monitoring Aug 11, 2026, 04:21 PM UTC

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. resolved Aug 12, 2026, 03:49 AM UTC

    This incident has been resolved.