Qualys incident
US Platform 1: Delay in Data reflection in UI [IM-12802]
Qualys experienced a minor incident on August 4, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 7d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 03:06 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. Dynamic tag evaluation may also be affected by this. Further updates will be shared as they become available.
- investigating Aug 05, 2026, 12:18 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 03:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 05:14 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- monitoring Aug 10, 2026, 08:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 11, 2026, 10:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2026, 01:21 AM UTC
This incident has been resolved.