myKaarma Outage History
myKaarma is up right nowPingoru has recorded 64 incidents for myKaarma: 63 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 12 of 720 (2%) |
| May 2026 | 6 | 144 of 744 (19%) |
| June 2026 | 6 | 20 of 720 (3%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 3 | 22 of 720 (3%) |
| October 2026 | 4 | 9 of 593 (2%) |
Incidents, newest first
Major April 13, 2026 Insights Reporting Inaccuracy Impacting myKaarma 9m Insights Dealer-facing page
Started Apr 13, 2026, 02:33 PM UTC· resolved Apr 13, 2026, 02:43 PM UTC
- identified Apr 13, 2026, 02:33 PM UTC
We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.
- monitoring Apr 13, 2026, 02:40 PM UTC
A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.
- resolved Apr 13, 2026, 02:43 PM UTC
All systems are operational.
Major April 6, 2026 CDK Integration Issues 1h 39m CDK Integration
Started Apr 06, 2026, 01:02 PM UTC· resolved Apr 06, 2026, 02:42 PM UTC
- investigating Apr 06, 2026, 01:02 PM UTC
Some dealers may be experiencing issues with CDK-generated repair orders not transferring to myKaarma. Our engineering team is aware of the issue and is actively investigating. We will provide another update as soon as more information is available.
- identified Apr 06, 2026, 01:14 PM UTC
We have identified that the CDK integration was turned OFF for a few dealers, resulting in data not syncing and CDK-generated repair orders not transferring to myKaarma. Our team is working to restore the integration and resolve the issue. We will provide another update as soon as more information is available.
- monitoring Apr 06, 2026, 02:37 PM UTC
This issue has been resolved and the CDK integration has been restored for the affected dealers, with data now syncing and repair orders transferring to myKaarma as expected. The issue was caused by the integration being turned OFF for a few dealers and has now been corrected. We will continue to monitor for stability, and we’re sorry for the disruption.
- resolved Apr 06, 2026, 02:42 PM UTC
This incident has been resolved.
Major April 3, 2026 Payments RO Search Issue Impacting myKaarma – Workaround Available 35m myKaarma Desktop App, myKaarma Mobile Apps
Started Apr 03, 2026, 11:21 PM UTC· resolved Apr 03, 2026, 11:57 PM UTC
- investigating Apr 03, 2026, 11:21 PM UTC
We’ve identified an issue with a service affecting Payments, where users are unable to search for an RO and automatically load details into payment tabs across all dealerships. Our team is actively working to restore functionality as quickly as possible. As a workaround, users can manually enter RO information to continue processing payments. We’ll provide another update within the next 30 minutes.
- resolved Apr 03, 2026, 11:57 PM UTC
This issue has been resolved and Payments functionality is now operating normally across all dealerships. The disruption was caused by a service outage, which has been restored, allowing RO search and auto-loading of details to function as expected. The manual entry workaround is no longer needed, and users can return to normal workflows. We’ll continue to monitor for stability, and we’re sorry for the disruption.
Major April 2, 2026 myKaarma Application Performance Issues Impacting Some Dealers 2h 14m myKaarma Desktop App, myKaarma Mobile Apps
Started Apr 02, 2026, 06:11 PM UTC· resolved Apr 02, 2026, 08:26 PM UTC
- investigating Apr 02, 2026, 06:11 PM UTC
We are investigating an issue where some dealers are experiencing slowness and occasional freezing in the myKaarma web and desktop applications. Our team is actively working to identify the issue. We’ll provide another update within the next hour.
- identified Apr 02, 2026, 07:22 PM UTC
We have implemented a couple of fixes to address the slowness and freezing issues affecting some dealers in the myKaarma web and desktop applications and are currently monitoring to confirm resolution. We’ll provide another update within the next hour.
- resolved Apr 02, 2026, 08:26 PM UTC
The issue causing slowness and freezing in the myKaarma web and desktop applications for some dealers has been resolved, and systems are operating normally. We implemented fixes to address the underlying issue and are continuing to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Major March 26, 2026 Inspect Tab Loading Issues Impacting myKaarma 23m Service Cart
Started Mar 26, 2026, 12:19 PM UTC· resolved Mar 26, 2026, 12:43 PM UTC
- investigating Mar 26, 2026, 12:19 PM UTC
Dealers are experiencing issues with the Inspect tab not loading and may see an “error when fetching inspections” message. Our engineers are actively investigating and working to resolve this issue. We will provide an update as soon as possible.
- resolved Mar 26, 2026, 12:43 PM UTC
This issue has been resolved and the Inspect tab is now loading normally. Our team will continue to monitor and investigate the root cause. Thank you for your patience, and we’re sorry for the disruption.
Major March 3, 2026 Messaging Disappearing Impacting myKaarma 2d 22h Text Messaging
Started Mar 03, 2026, 04:24 PM UTC· resolved Mar 06, 2026, 03:17 PM UTC
- investigating Mar 03, 2026, 04:24 PM UTC
We are investigating an issue causing all messages to disappear for users. The cause is still under investigation, and our team is working urgently to determine the source and restore normal message visibility. We’ll provide the next update as soon as we have more information.
- identified Mar 03, 2026, 05:40 PM UTC
New messages are now coming in with out any delay and previously missing messages should start to repopulate as recovery is in progress. Our team is still working to fully restore message visibility and confirm stability across all dealerships. We’ll provide the next update as soon as more information is available.
- identified Mar 03, 2026, 08:45 PM UTC
Messaging services are back up and operational, and new messages are appearing as expected while our team continues restoring visibility of message data from earlier in the day that is missing within Notifier and filters like Inbox within the Messages tab. Some messages from earlier in the day may not be visible in these filters and can only be viewed by using the search function within the Messaging tab and opening the customer’s message thread. We’ll provide another update once the remaining message data has been fully restored.
- resolved Mar 06, 2026, 03:17 PM UTC
All systems are operational.
Major March 3, 2026 Insights Page Loading Issue Impacting myKaarma 13m Insights Dealer-facing page
Started Mar 03, 2026, 01:58 PM UTC· resolved Mar 03, 2026, 02:12 PM UTC
- investigating Mar 03, 2026, 01:58 PM UTC
We are investigating an issue where users with multistore access may find the Insights page stuck on the loading screen. We’re actively working to restore normal loading behavior and will provide the next update as soon as it’s available.
- resolved Mar 03, 2026, 02:12 PM UTC
This issue has been resolved, and the Insights page is now loading as expected for users with multistore access. Our team identified the cause and deployed a fix, and users may need to refresh the page or switch to another tab and back to Insights for it to load normally again. We will continue monitoring for stability and appreciate your patience while this was addressed.
Major February 26, 2026 Communication delays within myKaarma 18h 41m Text Messaging
Started Feb 26, 2026, 05:28 PM UTC· resolved Feb 27, 2026, 12:10 PM UTC
- investigating Feb 26, 2026, 05:28 PM UTC
Users may experience issues with delays while sending internal messages. We are currently investigating this issue and will provide a fix. We’ll provide updates as soon as this issue has been resolved.
- identified Feb 26, 2026, 06:32 PM UTC
We are currently monitoring an ongoing issue causing delays across all communications within the application. Our team is actively investigating the root cause of these delays and working to restore normal performance as quickly as possible. We will continue to provide updates here and will notify you as soon as the issue has been fully resolved.
- identified Feb 26, 2026, 09:04 PM UTC
Between 12:30 PM and 2:30 PM EST today, users did not receive notifications for new messages due to a temporary system issue. Messages received during the outage window will not trigger notifications retroactively. All messages from that time period remain available in the system and will be fully visible by tomorrow. Any actions related to dismissing or deleting notifications may not function properly for the remainder of today. Thank you for your patience while we work to restore normal service.
- identified Feb 27, 2026, 12:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 27, 2026, 12:10 PM UTC
This incident has been resolved.
Major February 19, 2026 DealerBuilt/LightYear Data Integration Delays Impacting myKaarma 21m DealerBuilt Integration
Started Feb 19, 2026, 07:30 PM UTC· resolved Feb 19, 2026, 07:51 PM UTC
- identified Feb 19, 2026, 07:30 PM UTC
Dealers using DealerBuilt/LightYear may be experiencing delays with Repair Orders, Appointments, and Parts Orders syncing into myKaarma. Users may see slow or delayed population of ROs in myKaarma, including payments and MPI, as well as delays in appointment data syncing from DealerBuilt/LightYear. We have reached out to DealerBuilt/LightYear for more information and will provide an update as soon as one is available.
- resolved Feb 19, 2026, 07:51 PM UTC
The delays affecting Repair Orders, Appointments, and Parts Orders pulling from DealerBuilt/LightYear into myKaarma have been resolved, and data is now flowing normally. The issue originated with DealerBuilt/LightYear, and they have confirmed recovery. We will continue monitoring for stability. Thank you for your patience while this was addressed.
Major February 18, 2026 Service Cart Slowness Impacting myKaarma 3h 9m Service Cart
Started Feb 18, 2026, 07:49 PM UTC· resolved Feb 18, 2026, 10:59 PM UTC
- identified Feb 18, 2026, 07:49 PM UTC
We are investigating reports of slowness and loading issues in Service Cart. Our team is actively working to identify the source of the problem. We’ll provide another update within the hour.
- identified Feb 18, 2026, 08:46 PM UTC
We have identified the cause of the slowness and loading issues in Service Cart and are currently working on a fix to restore normal performance. Dealers may continue to see slow or delayed loading while this work is underway. We’ll provide another update within the hour.
- identified Feb 18, 2026, 09:53 PM UTC
Our team is still working on the fix for the slowness and loading issues in Service Cart, and there is no change in impact at this time. Dealers may continue to experience degraded performance while we complete this work. We’ll provide another update within the hour.
- resolved Feb 18, 2026, 10:59 PM UTC
The earlier slowness and loading issues in Service Cart have been resolved, and the feature is operating normally again. Our team made adjustments to restore performance and will continue monitoring to ensure stability. Thank you for your patience while we worked to restore service.
Major February 9, 2026 Delay in Pulling ROs from Reynolds 19h 29m R&R Integration
Started Feb 09, 2026, 06:55 PM UTC· resolved Feb 10, 2026, 02:24 PM UTC
- identified Feb 09, 2026, 06:55 PM UTC
Earlier today, some dealerships experienced a delay in receiving ROs from Reynolds, but the issue has since cleared and RO pulling is functioning normally again. We are monitoring to ensure continued stability. Thank you for your patience.
- resolved Feb 10, 2026, 02:24 PM UTC
All systems are operational.
Major February 6, 2026 Payment Processing Issues Impacting Some myKaarma Dealers 3h 9m Payment Gateway Integrations
Started Feb 06, 2026, 02:55 PM UTC· resolved Feb 06, 2026, 06:04 PM UTC
- identified Feb 06, 2026, 02:55 PM UTC
Dealers using NMI or Creditcall may see intermittent payment failures where some transactions may decline, and our team has confirmed the issue is being caused by an outage with NMI. There is no workaround at this time, and we’re monitoring the situation closely while NMI works to restore normal service. We’ll provide another update as soon as we receive more information from them.
- resolved Feb 06, 2026, 06:04 PM UTC
All systems are operational.
Major February 2, 2026 Insights Loading Issues Impacting myKaarma 48m Insights Dealer-facing page
Started Feb 02, 2026, 01:32 PM UTC· resolved Feb 02, 2026, 02:20 PM UTC
- investigating Feb 02, 2026, 01:32 PM UTC
We are investigating an issue where data under the Insights tab is not loading for all dealers. The cause is still under investigation. We’re sorry for the disruption and will provide the next update as soon as possible.
- resolved Feb 02, 2026, 02:20 PM UTC
The issue impacting data loading under the Insights tab for some dealers has now been fully resolved. All systems are operating normally. We apologize for the disruption and appreciate your patience while our team investigated the issue. Please reach out to Support if you continue to experience any problems.
Major January 29, 2026 Payments Errors for NMI and CreditCall Dealers Impacting myKaarma 4m Payment Gateway Integrations
Started Jan 29, 2026, 04:54 PM UTC· resolved Jan 29, 2026, 04:59 PM UTC
- investigating Jan 29, 2026, 04:54 PM UTC
NMI and CreditCall are reporting a degradation that is causing all dealers using these processors to see unexpected errors when attempting to take payments. Updating payment terminals or backup methods will not help in this case, and our team is actively monitoring and working with the providers to restore normal operation. We’ll provide another update within the next hour.
- resolved Jan 29, 2026, 04:59 PM UTC
All systems are operational.
Major January 29, 2026 Payment Errors Impacting myKaarma 50s Online Payments (Consumer-facing)
Started Jan 29, 2026, 03:42 PM UTC· resolved Jan 29, 2026, 03:43 PM UTC
- investigating Jan 29, 2026, 03:43 PM UTC
Earlier today dealers may have seen payment attempts fail with errors or unexpected declines. The issue is no longer occurring and payment services are operating normally, though the root cause is still under investigation and we are monitoring closely for stability.
- resolved Jan 29, 2026, 03:43 PM UTC
All systems are operational.
Major January 24, 2026 Authenticator Code Email Delays Impacting myKaarma 3h 56m Email
Started Jan 24, 2026, 03:43 PM UTC· resolved Jan 24, 2026, 07:40 PM UTC
- investigating Jan 24, 2026, 03:43 PM UTC
Some users may experience delays receiving email codes for Multifactor Authenticator, and our team is investigating the cause. The issue’s source is still being determined, and we’re working to restore normal delivery as quickly as possible. We’ll provide another update as soon as possible.
- identified Jan 24, 2026, 05:13 PM UTC
Some users may experience delays receiving email codes for Multifactor Authenticator, and our team is investigating the cause. Gmail is currently experiencing email delivery issues that may impact all types of emails, including authenticator codes. Affected users can log in by requesting a backup code from an admin user or by contacting our support team. We’re working to restore normal delivery and will provide another update as soon as possible.
- resolved Jan 24, 2026, 07:40 PM UTC
Earlier today, Gmail experienced a temporary disruption that affected the delivery of certain emails, including login and verification messages. The issue was external to our platform. At this time, email delivery has returned to normal and all services are fully restored. No further action is required. Thank you for your patience, and please reach out to our Support team if you experience any additional issues.
Major January 22, 2026 Microsoft Outlook Outage Affecting Email MFA – Workaround Available 19h 30m Email
Started Jan 22, 2026, 10:17 PM UTC· resolved Jan 23, 2026, 05:47 PM UTC
- investigating Jan 22, 2026, 10:17 PM UTC
We are currently aware of an ongoing Microsoft service outage impacting email-based Multi-Factor Authentication (MFA). Users who use Microsoft Outlook for email may experience issues receiving MFA codes when signing in or performing refunds. Our platform remains operational, but access may be affected due to the upstream Microsoft disruption. Affected users can contact their manager for backup MFA codes located in the Settings tab. We are actively monitoring the situation and will provide updates as more information becomes available. Once Microsoft resolves the issue, MFA functionality should return to normal.
- identified Jan 22, 2026, 11:03 PM UTC
We are currently aware of an ongoing Microsoft service outage impacting email-based Multi-Factor Authentication (MFA). Users who use Microsoft Outlook for email may experience issues receiving MFA codes when signing in or performing refunds. Our platform remains operational, but access may be affected due to the upstream Microsoft disruption. Affected users can contact their manager for backup MFA codes located in the Settings tab. We are actively monitoring the situation and will provide updates as more information becomes available. Once Microsoft resolves the issue, MFA functionality should return to normal.
- monitoring Jan 23, 2026, 04:17 AM UTC
We are monitoring the ongoing Microsoft Outlook outage that is preventing users from receiving email verification codes, and myKaarma has temporarily disabled email-based MFA to ensure uninterrupted access. Users can refresh and sign in without entering a code, and refunds can be processed using the standard login password during this time. Email MFA will be automatically re-enabled once Microsoft resolves the issue.
- resolved Jan 23, 2026, 05:47 PM UTC
All systems are operational.
Critical January 20, 2026 Desktop Notifier Issues Impacting myKaarma 13h 55m Text Messaging
Started Jan 20, 2026, 06:40 PM UTC· resolved Jan 21, 2026, 08:35 AM UTC
- investigating Jan 20, 2026, 06:40 PM UTC
All users using the Desktop Notifier will experience issues where the app will not refresh and minimizes when attempting to do so. Our team is investigating an internal issue and working to restore normal behavior. There is no workaround at this time. We’ll provide another update within the next hour.
- identified Jan 20, 2026, 08:07 PM UTC
We’ve identified and confirmed an issue with the myKaarma Desktop application (not the browser-based web app) where it fails to refresh and minimizes when you try to do so. Our team is investigating the underlying cause and working to restore normal behavior. There is currently no workaround for the Desktop app. In the meantime, please use the myKaarma mobile app or log in at app.mykaarma.com to continue receiving notifications. If you have any questions or need assistance, please message our Support team. We’ll share another update within the next hour.
- resolved Jan 21, 2026, 08:35 AM UTC
All systems are operational.
Major January 9, 2026 Reynolds Delays Impacting myKaarma 20h 25m R&R Integration
Started Jan 09, 2026, 08:58 PM UTC· resolved Jan 10, 2026, 05:24 PM UTC
- investigating Jan 09, 2026, 08:58 PM UTC
Dealers using Reynolds may be experiencing delays for new ROs population, existing ROs updating statuses (invoicing, closing, etc) in myKaarma, and appointment changes made via Reynolds reflecting in myKaarma. Reynolds has confirmed an issue on their side, and this is currently causing the delays. Our team is monitoring the situation and will provide an update as soon as Reynolds Support shares more information.
- identified Jan 10, 2026, 04:19 AM UTC
Dealers using Reynolds may still see delays with new ROs populating in myKaarma, existing ROs updating statuses, and appointment changes syncing from Reynolds. Reynolds has confirmed the issue on their side under Case #1644907, and dealers can reference this case number when contacting Reynolds Support for a direct status update. Our team is monitoring the situation and will provide an update as soon as Reynolds shares more information.
- resolved Jan 10, 2026, 05:24 PM UTC
This issue has been resolved, and RO creation, status updates, and appointment changes from Reynolds are now flowing normally in myKaarma. Reynolds has confirmed resolution of the problem tracked under Case #1644907, and services have stabilized. We will continue monitoring to ensure everything remains healthy. Thank you for your patience during this disruption.
Major January 9, 2026 DealerBuilt Integration Issues Impacting myKaarma 29m DealerBuilt Integration
Started Jan 09, 2026, 02:49 PM UTC· resolved Jan 09, 2026, 03:19 PM UTC
- investigating Jan 09, 2026, 02:49 PM UTC
Some DealerBuilt dealers may be unable to pull ROs, appointments, and parts orders, and mobile check-in ROs may fail to create, resulting in errors, delays, or failed requests. DealerBuilt is experiencing an issue that is impacting these workflows, and the cause is still under investigation. There is no workaround at this time. We will provide an update as soon as we receive more information from the DealerBuilt team.
- resolved Jan 09, 2026, 03:19 PM UTC
This integration issue has been resolved and RO, appointment, and parts order pulls, along with mobile check-in RO creation, are now operating normally for DealerBuilt dealers. The disruption was caused by an issue on DealerBuilt’s side, and their team has confirmed that service has been restored. We will continue monitoring for stability. Thank you for your patience while this was resolved. You, Now
Minor January 8, 2026 Messaging Duplicate Messages Impacting myKaarma 46m Text Messaging
Started Jan 08, 2026, 03:06 PM UTC· resolved Jan 08, 2026, 03:52 PM UTC
- investigating Jan 08, 2026, 03:06 PM UTC
Some dealers may be experiencing duplicate messages when using the Messages tab, and our team is currently investigating the cause. We are working to restore normal behavior as quickly as possible and will share more details as we learn more. We’ll provide another update within the next hour.
- resolved Jan 08, 2026, 03:52 PM UTC
This issue has been resolved and messages are operating normally, with duplicate messages no longer occurring. Our team identified the source of the problem and applied a fix, and we are monitoring to ensure continued stability. Thank you for your patience while we worked to restore normal service.
Major December 16, 2025 Degraded Performance Observed in Communication Module 51m Text Messaging
Started Dec 16, 2025, 06:15 PM UTC· resolved Dec 16, 2025, 07:06 PM UTC
- investigating Dec 16, 2025, 06:15 PM UTC
We are investigating an issue where the Messages tab is not loading and messaging is delayed or not working for all dealers. The cause is still under investigation, and no workaround is available at this time. We’re sorry for the disruption and are working to restore full functionality as quickly as possible. We’ll provide another update within the next hour.
- monitoring Dec 16, 2025, 06:49 PM UTC
This issue has been resolved and the Messages tab along with related messaging features are now operating normally. Our team has restored full functionality and will continue monitoring for stability. Thank you for your patience while we worked to bring services back online.
- resolved Dec 16, 2025, 07:06 PM UTC
All Systems are Operational.
Major December 11, 2025 Sunbit Payment Issues Impacting myKaarma 19m Payment Gateway Integrations
Started Dec 11, 2025, 01:28 PM UTC· resolved Dec 11, 2025, 01:47 PM UTC
- investigating Dec 11, 2025, 01:28 PM UTC
We are investigating an issue where Sunbit payments are showing errors, which prevents the Sunbit payment option from appearing on the online checkout page. Additional symptoms include Sunbit estimates to not display in ServiceCart. This affects any dealer using Sunbit as a payment option. We are working with Sunbit to restore normal functionality and will provide another update soon.
- investigating Dec 11, 2025, 01:46 PM UTC
All Systems are Operational.
- resolved Dec 11, 2025, 01:47 PM UTC
This incident has been resolved.
Major December 11, 2025 Mobile App Appointment Loading Issues Impacting myKaarma 8m Mobile Service
Started Dec 11, 2025, 12:32 PM UTC· resolved Dec 11, 2025, 12:41 PM UTC
- investigating Dec 11, 2025, 12:32 PM UTC
Some users may be unable to open appointments in the myKaarma mobile app and are seeing an “unable to get appointments” error. Our team is actively investigating the cause and working to restore full access as quickly as possible. We’ll provide an fix as soon as possible.
- resolved Dec 11, 2025, 12:41 PM UTC
The issue of appointments not loading in the myKaarma mobile app has been resolved. Users should now be able to view appointments without any issues, and everything is working as expected. Thank you for your patience and understanding while we worked to restore service.
Major December 9, 2025 Messaging Delays and Slowness Impacting myKaarma 34m Text Messaging
Started Dec 09, 2025, 07:04 PM UTC· resolved Dec 09, 2025, 07:39 PM UTC
- investigating Dec 09, 2025, 07:04 PM UTC
Some dealers may be experiencing delays in sending and receiving messages along with slowness in the Messages tab, and our team is currently investigating the cause. We’re working to restore normal performance as quickly as possible. We’ll provide another update within the next hour.
- resolved Dec 09, 2025, 07:39 PM UTC
The messaging delays and slowness in the Messages tab have been resolved, and services are operating normally. The issue was fully resolved and the team is monitoring to ensure stability. Thank you for your patience while we worked to restore normal performance.