myKaarma Outage History

Some users may experience delays receiving email codes for Multifactor Authenticator, and our team is investigating the cause. The issue’s source is still being determined, and we’re working to restore normal delivery as quickly as possible. We’ll provide another update as soon as possible.

We are currently aware of an ongoing Microsoft service outage impacting email-based Multi-Factor Authentication (MFA). Users who use Microsoft Outlook for email may experience issues receiving MFA codes when signing in or performing refunds. Our platform remains operational, but access may be affected due to the upstream Microsoft disruption. Affected users can contact their manager for backup MFA codes located in the Settings tab. We are actively monitoring the situation and will provide updates as more information becomes available. Once Microsoft resolves the issue, MFA functionality should return to normal.

All users using the Desktop Notifier will experience issues where the app will not refresh and minimizes when attempting to do so. Our team is investigating an internal issue and working to restore normal behavior. There is no workaround at this time. We’ll provide another update within the next hour.

Dealers using Reynolds may be experiencing delays for new ROs population, existing ROs updating statuses (invoicing, closing, etc) in myKaarma, and appointment changes made via Reynolds reflecting in myKaarma. Reynolds has confirmed an issue on their side, and this is currently causing the delays. Our team is monitoring the situation and will provide an update as soon as Reynolds Support shares more information.

Some DealerBuilt dealers may be unable to pull ROs, appointments, and parts orders, and mobile check-in ROs may fail to create, resulting in errors, delays, or failed requests. DealerBuilt is experiencing an issue that is impacting these workflows, and the cause is still under investigation. There is no workaround at this time. We will provide an update as soon as we receive more information from the DealerBuilt team.

Some dealers may be experiencing duplicate messages when using the Messages tab, and our team is currently investigating the cause. We are working to restore normal behavior as quickly as possible and will share more details as we learn more. We’ll provide another update within the next hour.

We are investigating an issue where the Messages tab is not loading and messaging is delayed or not working for all dealers. The cause is still under investigation, and no workaround is available at this time. We’re sorry for the disruption and are working to restore full functionality as quickly as possible. We’ll provide another update within the next hour.

We are investigating an issue where Sunbit payments are showing errors, which prevents the Sunbit payment option from appearing on the online checkout page. Additional symptoms include Sunbit estimates to not display in ServiceCart. This affects any dealer using Sunbit as a payment option. We are working with Sunbit to restore normal functionality and will provide another update soon.

All Systems are Operational.

Some users may be unable to open appointments in the myKaarma mobile app and are seeing an “unable to get appointments” error. Our team is actively investigating the cause and working to restore full access as quickly as possible. We’ll provide an fix as soon as possible.

Some dealers may be experiencing delays in sending and receiving messages along with slowness in the Messages tab, and our team is currently investigating the cause. We’re working to restore normal performance as quickly as possible. We’ll provide another update within the next hour.

Dealerships using our ServiceCart inspection product may experience intermittent issues opening inspections in the Inspect tab. Our team is investigating the root cause, and we’re working to restore full access as quickly as possible. Thank you for your patience, we will share the next update within an hour, or as soon as we have new information.

Some dealers are experiencing trouble processing payments and may notice missing payment logs due to an internal issue. Please only attempt transactions once to avoid duplicate transactions. You can continue to take payments using the backup link at mkpay.us. Thank you for your patience while we investigate the impact and cause, and we will share another update within an hour.

Dealers using CDK experienced intermittent failures between 8:00–8:20 AM PST that caused parts pricing not to load, RO writeback to fail, and delays in repair order and appointment syncing. The issue has now been fully resolved, and all services are operating normally. Users will need to make an update to any impacted ROs for them to pull through. Thank you for your patience while we worked through this.

We’re investigating an issue affecting the Communications modules, where multiple dealers may be unable to use certain features due to an ongoing outage with our third-party provider, GitHub. We’re working to restore stability as quickly as possible and appreciate your patience while this external issue is resolved. We’ll share another update in a few hours.

We are currently investigating an issue causing delays in the integration between DealerBuilt and myKaarma. As a result, repair orders (ROs) may fail to be created or may take longer than usual to appear in myKaarma. We will provide updates as soon as more information becomes available or once the issue has been resolved. We appreciate your patience and will continue to share progress here.

Some dealers are currently unable to load the Inspect Tab in Servicecart due to an internal mapping issue. Our team is actively working on a fix to restore full functionality as soon as possible. We appreciate your patience while we resolve this. We will provide an update in an hour.

We’re aware that some dealers using Automate are experiencing issues with ROs not pulling in due to an ongoing outage with Automate. Our team is investigating and working with their provider to restore service as quickly as possible. Thank you for your patience while we work to resolve this. We’ll provide an update within the next hour.

We are currently investigating an issue with CDK not integrating with myKaarma. The symptoms of this will include appointment push to CDK failing and ROs will not show up in mykaarma. Our engineering team is actively working with CDK to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available or once the issue is resolved. We appreciate your patience and will continue to share progress here.

CDK has confirmed that their systems are operational, and we have verified that Repair Orders (ROs) are now flowing correctly into myKaarma. If you do not see an RO in myKaarma, please update it once in CDK — this will trigger it to flow into myKaarma within approximately 15 minutes. Thank you for your patience and understanding.

We’re currently investigating an issue with Dealertrack where internal ROs are not pulling in as expected. Our team is actively working to identify the cause and implement a fix. We’ll provide the next update within the hour. Thank you for your patience as we work to resolve this issue.

We’re aware of an issue preventing repair orders (ROs) from pulling in for dealers using Reynolds or Tekion. This is due to an outage with these third-party providers, and our team is actively working with them to restore service. We appreciate your patience and will share an update within the next hour.

We are currently experiencing service disruptions affecting several features, including the Messages Tab. The issue has been traced to an outage with our third-party providers, PubNub and AWS. Our teams are actively collaborating with their support teams to resolve the issue as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.

We are currently investigating delays in MMS message delivery sent via Twilio, which may impact messaging functionality within myKaarma. Our team is actively monitoring the situation and working with Twilio to resolve the issue as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

We are currently investigating an issue where internal ROs are not being pulled from Dealertrack into myKaarma. Our engineering team is working with Dealertrack to identify and resolve the root cause. We will provide an update as soon as more information is available or the issue is resolved. We appreciate your patience and will continue to share updates here.

One of our third party providers, NMI, is currently experiencing an outage affecting all dealerships using their gateway for payment processing. This may prevent payments or refunds from going through. We’ll share an update as soon as we receive one from NMI. Thank you for your patience.

We are aware of an issue causing the MPI History button to be unresponsive for some users. Our engineering team is actively investigating the root cause and working to implement a fix as quickly as possible.