myKaarma incident
NMI Performance Degradation Impacting myKaarma
myKaarma experienced a major incident on September 26, 2025 affecting Payment Gateway Integrations, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 11:06 PM UTC
One of our third party providers, NMI, is currently experiencing an outage affecting all dealerships using their gateway for payment processing. This may prevent payments or refunds from going through. We’ll share an update as soon as we receive one from NMI. Thank you for your patience.
- identified Sep 26, 2025, 11:12 PM UTC
NMI reports that service has returned to normal for dealerships that process payments through NMI. This issue was caused by our third-party provider, and we’re watching closely for any further problems. We’ll share the next update or a confirmed resolution as soon as we receive more information from NMI. Thank you for your patience.
- resolved Sep 26, 2025, 11:29 PM UTC
Service is fully restored for dealerships that process payments through NMI, and payments and refunds are working normally again. This was caused by our third-party provider (NMI), who resolved the issue on their side. We’ll continue to monitor closely. Thank you for your patience and understanding, and we’re sorry for the inconvenience.