myKaarma experienced a critical incident on January 20, 2026 affecting Text Messaging, lasting 13h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 06:40 PM UTC
All users using the Desktop Notifier will experience issues where the app will not refresh and minimizes when attempting to do so. Our team is investigating an internal issue and working to restore normal behavior. There is no workaround at this time. We’ll provide another update within the next hour.
- identified Jan 20, 2026, 08:07 PM UTC
We’ve identified and confirmed an issue with the myKaarma Desktop application (not the browser-based web app) where it fails to refresh and minimizes when you try to do so. Our team is investigating the underlying cause and working to restore normal behavior. There is currently no workaround for the Desktop app. In the meantime, please use the myKaarma mobile app or log in at app.mykaarma.com to continue receiving notifications. If you have any questions or need assistance, please message our Support team. We’ll share another update within the next hour.
- resolved Jan 21, 2026, 08:35 AM UTC
All systems are operational.