myKaarma incident

DealerBuilt Integration Issues Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on January 9, 2026 affecting DealerBuilt Integration, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 02:49 PM UTC
Resolved
Jan 09, 2026, 03:19 PM UTC
Duration
29m
Detected by Pingoru
Jan 09, 2026, 02:49 PM UTC

Affected components

DealerBuilt Integration

Update timeline

  1. investigating Jan 09, 2026, 02:49 PM UTC

    Some DealerBuilt dealers may be unable to pull ROs, appointments, and parts orders, and mobile check-in ROs may fail to create, resulting in errors, delays, or failed requests. DealerBuilt is experiencing an issue that is impacting these workflows, and the cause is still under investigation. There is no workaround at this time. We will provide an update as soon as we receive more information from the DealerBuilt team.

  2. resolved Jan 09, 2026, 03:19 PM UTC

    This integration issue has been resolved and RO, appointment, and parts order pulls, along with mobile check-in RO creation, are now operating normally for DealerBuilt dealers. The disruption was caused by an issue on DealerBuilt’s side, and their team has confirmed that service has been restored. We will continue monitoring for stability. Thank you for your patience while this was resolved. You, Now