myKaarma incident
Mobile App Appointment Loading Issues Impacting myKaarma
Resolved after 8 minutes, affecting Mobile Service, on December 11, 2025.
The issue of appointments not loading in the myKaarma mobile app has been resolved. Users should now be able to view appointments without any issues, and everything is working as expected. Thank you for your patience and understanding while we worked to restore service.
Affected components
Update timeline
- investigating Dec 11, 2025, 12:32 PM UTC
Some users may be unable to open appointments in the myKaarma mobile app and are seeing an “unable to get appointments” error. Our team is actively investigating the cause and working to restore full access as quickly as possible. We’ll provide an fix as soon as possible.
- resolved Dec 11, 2025, 12:41 PM UTC
The issue of appointments not loading in the myKaarma mobile app has been resolved. Users should now be able to view appointments without any issues, and everything is working as expected. Thank you for your patience and understanding while we worked to restore service.
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