myKaarma incident

Mobile App Appointment Loading Issues Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on December 11, 2025 affecting Mobile Service, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 12:32 PM UTC
Resolved
Dec 11, 2025, 12:41 PM UTC
Duration
8m
Detected by Pingoru
Dec 11, 2025, 12:32 PM UTC

Affected components

Mobile Service

Update timeline

  1. investigating Dec 11, 2025, 12:32 PM UTC

    Some users may be unable to open appointments in the myKaarma mobile app and are seeing an “unable to get appointments” error. Our team is actively investigating the cause and working to restore full access as quickly as possible. We’ll provide an fix as soon as possible.

  2. resolved Dec 11, 2025, 12:41 PM UTC

    The issue of appointments not loading in the myKaarma mobile app has been resolved. Users should now be able to view appointments without any issues, and everything is working as expected. Thank you for your patience and understanding while we worked to restore service.