myKaarma incident
RCI and TEKION Performance Degradation Impacting myKaarma
Resolved after 22 hours 16 minutes, affecting R&R Integration, on October 27, 2025.
Tekion has resolved its earlier issues, and RO pull functionality is now working for those dealers. We’re still waiting on updates from Reynolds, which continues to experience an outage affecting RO pulls. Thank you for your patience—we’ll provide the next update within the hour.
Affected components
Update timeline
- investigating Oct 27, 2025, 03:36 PM UTC
We’re aware of an issue preventing repair orders (ROs) from pulling in for dealers using Reynolds or Tekion. This is due to an outage with these third-party providers, and our team is actively working with them to restore service. We appreciate your patience and will share an update within the next hour.
- identified Oct 27, 2025, 08:46 PM UTC
Tekion has resolved its earlier issues, and RO pull functionality is now working for those dealers. We’re still waiting on updates from Reynolds, which continues to experience an outage affecting RO pulls. Thank you for your patience—we’ll provide the next update within the hour.
- resolved Oct 28, 2025, 01:52 PM UTC
All systems are operational.
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