myKaarma incident

RCI and TEKION Performance Degradation Impacting myKaarma

Major Resolved View vendor source →

myKaarma experienced a major incident on October 27, 2025 affecting R&R Integration, lasting 22h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 03:36 PM UTC
Resolved
Oct 28, 2025, 01:52 PM UTC
Duration
22h 16m
Detected by Pingoru
Oct 27, 2025, 03:36 PM UTC

Affected components

R&R Integration

Update timeline

  1. investigating Oct 27, 2025, 03:36 PM UTC

    We’re aware of an issue preventing repair orders (ROs) from pulling in for dealers using Reynolds or Tekion. This is due to an outage with these third-party providers, and our team is actively working with them to restore service. We appreciate your patience and will share an update within the next hour.

  2. identified Oct 27, 2025, 08:46 PM UTC

    Tekion has resolved its earlier issues, and RO pull functionality is now working for those dealers. We’re still waiting on updates from Reynolds, which continues to experience an outage affecting RO pulls. Thank you for your patience—we’ll provide the next update within the hour.

  3. resolved Oct 28, 2025, 01:52 PM UTC

    All systems are operational.