myKaarma experienced a major incident on November 20, 2025 affecting CDK Integration, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
CDK Integration
Update timeline
- investigating Nov 20, 2025, 04:47 PM UTC
Dealers using CDK experienced intermittent failures between 8:00–8:20 AM PST that caused parts pricing not to load, RO writeback to fail, and delays in repair order and appointment syncing. The issue has now been fully resolved, and all services are operating normally. Users will need to make an update to any impacted ROs for them to pull through. Thank you for your patience while we worked through this.
- resolved Nov 20, 2025, 09:23 PM UTC
All systems are operational.