myKaarma incident

Sunbit Payment Issues Impacting myKaarma

Resolved after 19 minutes, affecting Payment Gateway Integrations, on December 11, 2025.

investigating Dec 11, 2025, 01:46 PM UTC

All Systems are Operational.

Started
Dec 11, 2025, 01:28 PM UTC
Resolved
Dec 11, 2025, 01:47 PM UTC
Duration
19m
Detected by Pingoru
Dec 11, 2025, 01:28 PM UTC

Affected components

Payment Gateway Integrations

Update timeline

  1. investigating Dec 11, 2025, 01:28 PM UTC

    We are investigating an issue where Sunbit payments are showing errors, which prevents the Sunbit payment option from appearing on the online checkout page. Additional symptoms include Sunbit estimates to not display in ServiceCart. This affects any dealer using Sunbit as a payment option. We are working with Sunbit to restore normal functionality and will provide another update soon.

  2. investigating Dec 11, 2025, 01:46 PM UTC

    All Systems are Operational.

  3. resolved Dec 11, 2025, 01:47 PM UTC

    This incident has been resolved.

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