myKaarma experienced a major incident on December 11, 2025 affecting Payment Gateway Integrations, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Gateway Integrations
Update timeline
- investigating Dec 11, 2025, 01:28 PM UTC
We are investigating an issue where Sunbit payments are showing errors, which prevents the Sunbit payment option from appearing on the online checkout page. Additional symptoms include Sunbit estimates to not display in ServiceCart. This affects any dealer using Sunbit as a payment option. We are working with Sunbit to restore normal functionality and will provide another update soon.
- investigating Dec 11, 2025, 01:46 PM UTC
All Systems are Operational.
- resolved Dec 11, 2025, 01:47 PM UTC
This incident has been resolved.