myKaarma Outage History

Video Grader, Video Summary, voicemail summaries, and message predictions are now working as expected as of 10:15 AM PST after an issue that began at 5:00 AM PST. We are continuing to correct previously impacted video grading, reporting, and communication descriptions generated before resolution. We’ll provide another update once this correction work has been completed.

We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.

We have identified that the CDK integration was turned OFF for a few dealers, resulting in data not syncing and CDK-generated repair orders not transferring to myKaarma. Our team is working to restore the integration and resolve the issue. We will provide another update as soon as more information is available.

We have implemented a couple of fixes to address the slowness and freezing issues affecting some dealers in the myKaarma web and desktop applications and are currently monitoring to confirm resolution. We’ll provide another update within the next hour.

New messages are now coming in with out any delay and previously missing messages should start to repopulate as recovery is in progress. Our team is still working to fully restore message visibility and confirm stability across all dealerships. We’ll provide the next update as soon as more information is available.

Messaging services are back up and operational, and new messages are appearing as expected while our team continues restoring visibility of message data from earlier in the day that is missing within Notifier and filters like Inbox within the Messages tab. Some messages from earlier in the day may not be visible in these filters and can only be viewed by using the search function within the Messaging tab and opening the customer’s message thread. We’ll provide another update once the remaining message data has been fully restored.

We are currently monitoring an ongoing issue causing delays across all communications within the application. Our team is actively investigating the root cause of these delays and working to restore normal performance as quickly as possible. We will continue to provide updates here and will notify you as soon as the issue has been fully resolved.

Between 12:30 PM and 2:30 PM EST today, users did not receive notifications for new messages due to a temporary system issue. Messages received during the outage window will not trigger notifications retroactively. All messages from that time period remain available in the system and will be fully visible by tomorrow. Any actions related to dismissing or deleting notifications may not function properly for the remainder of today. Thank you for your patience while we work to restore normal service.

We are continuing to work on a fix for this issue.

Dealers using DealerBuilt/LightYear may be experiencing delays with Repair Orders, Appointments, and Parts Orders syncing into myKaarma. Users may see slow or delayed population of ROs in myKaarma, including payments and MPI, as well as delays in appointment data syncing from DealerBuilt/LightYear. We have reached out to DealerBuilt/LightYear for more information and will provide an update as soon as one is available.

We are investigating reports of slowness and loading issues in Service Cart. Our team is actively working to identify the source of the problem. We’ll provide another update within the hour.

We have identified the cause of the slowness and loading issues in Service Cart and are currently working on a fix to restore normal performance. Dealers may continue to see slow or delayed loading while this work is underway. We’ll provide another update within the hour.

Our team is still working on the fix for the slowness and loading issues in Service Cart, and there is no change in impact at this time. Dealers may continue to experience degraded performance while we complete this work. We’ll provide another update within the hour.

Dealers using NMI may be unable to take payments due to an issue on NMI’s side, and our team is actively monitoring the provider’s outage. We’ll provide another update as soon as more information is available.

Earlier today, some dealerships experienced a delay in receiving ROs from Reynolds, but the issue has since cleared and RO pulling is functioning normally again. We are monitoring to ensure continued stability. Thank you for your patience.

Dealers using NMI or Creditcall may see intermittent payment failures where some transactions may decline, and our team has confirmed the issue is being caused by an outage with NMI. There is no workaround at this time, and we’re monitoring the situation closely while NMI works to restore normal service. We’ll provide another update as soon as we receive more information from them.