- Detected by Pingoru
- Jun 09, 2026, 02:15 PM UTC
- Resolved
- Jun 09, 2026, 04:05 PM UTC
- Duration
- 1h 49m
Affected: myKaarma Desktop AppmyKaarma Mobile Apps
Timeline · 2 updates
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investigating Jun 09, 2026, 02:15 PM UTC
We are investigating an issue affecting several dealerships where several areas of myKaarma, including the Inspect, Appointments, Customer, and Messages tabs, may not load as expected. Our engineering team is actively investigating and working to identify and resolve the issue. We will provide another update as soon as more information is available.
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resolved Jun 09, 2026, 04:05 PM UTC
The issue affecting the Inspect, Appointments, Customer, Payments (specifically the Disputes tab), Mobile App features, and Messages tabs has been resolved, and all services are operating normally. Our team has restored functionality and will continue monitoring to ensure stability. Thank you for your patience, and we apologize for the disruption.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 11:00 PM UTC
- Resolved
- Jun 05, 2026, 12:43 AM UTC
- Duration
- 1h 42m
Affected: Email
Timeline · 2 updates
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identified Jun 04, 2026, 11:00 PM UTC
We have identified an issue with a third-party email provider that is affecting email MFA, customer email communications, payment requests, and other email delivery across myKaarma for all dealerships. Users may be unable to send or receive emails, and email MFA codes may not be delivered. As a temporary measure, dealerships may disable email MFA for affected users to allow account access. Our provider is aware of the issue and is actively working toward a resolution. We will provide another update as soon as more information becomes available.
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resolved Jun 05, 2026, 12:43 AM UTC
The issue with our third-party email provider has been resolved, and outbound email delivery is operating normally again. Email MFA, customer email communications, payment requests, and other email-based functionality have been restored for all dealerships. We will continue to monitor for stability. Thank you for your patience, and we apologize for the disruption.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 05:42 PM UTC
- Resolved
- Jun 02, 2026, 05:42 PM UTC
- Duration
- —
Affected: Payment Gateway Integrations
Timeline · 2 updates
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investigating Jun 02, 2026, 05:35 PM UTC
We are investigating an issue affecting some DMS Parts Orders where Payment Requests are not being sent. A recent change from the DMS has impacted some orders created before today, causing invoice generation to fail and preventing Payment Requests from being delivered. The DMS team is working to revert the change, and we will provide another update once the revert has been completed.
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resolved Jun 02, 2026, 05:42 PM UTC
This issue has been resolved and Payment Requests for DMS Parts Orders are operating normally. The impact was caused by a recent DMS change that affected some orders created before today and prevented invoice generation. The DMS team has completed a revert of the change, restoring normal functionality. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 07:31 PM UTC
- Resolved
- Jun 01, 2026, 11:28 AM UTC
- Duration
- 2d 15h
Affected: Automate Integration
Timeline · 2 updates
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investigating May 29, 2026, 07:31 PM UTC
Auto/Mate has confirmed an issue on their side that is impacting the myKaarma DMS integration for dealerships using Auto/Mate. As a result, new repair orders and appointment updates may not be syncing into myKaarma. Auto/Mate is actively working to resolve the issue, and we are monitoring their progress while evaluating possible temporary alternatives. We will provide another update as soon as we receive additional information from Auto/Mate.
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resolved Jun 01, 2026, 11:28 AM UTC
This issue has been resolved. Our integration partner, Automate, confirmed that Open/Mate services were fully restored as of approximately 2:30 PM EST on Saturday, and affected services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 11:35 AM UTC
- Resolved
- May 21, 2026, 12:18 PM UTC
- Duration
- 43m
Affected: Service Cart
Timeline · 2 updates
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investigating May 21, 2026, 11:35 AM UTC
We are investigating an issue affecting the Inspect tab and RO syncing in myKaarma. Dealers may experience the Inspect tab loading slowly or not loading, and some repair orders may not be pulling into myKaarma. Our team is actively working to restore normal performance. We’ll provide another update as soon as more information is available.
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resolved May 21, 2026, 12:18 PM UTC
The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 03:20 PM UTC
- Resolved
- May 20, 2026, 04:39 PM UTC
- Duration
- 1h 19m
Affected: myKaarma Desktop App
Timeline · 2 updates
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investigating May 20, 2026, 03:20 PM UTC
We are currently investigating an issue where some users attempting to activate their myKaarma accounts are seeing an incorrect “link expired” message when using their invitation link. Our team is actively working to identify the cause and restore normal account activation functionality. We’ll provide another update as soon as we possibly can!
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resolved May 20, 2026, 04:39 PM UTC
The issue affecting account invitation links has been resolved, and users should now be able to successfully access their links and activate their myKaarma accounts. Our team will continue monitoring to ensure the issue remains stable. Thank you for your patience while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:01 PM UTC
- Resolved
- May 15, 2026, 08:13 PM UTC
- Duration
- 4h 11m
Affected: In-Lane Video WalkaroundTechnician Videos
Timeline · 3 updates
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investigating May 15, 2026, 04:01 PM UTC
We are investigating an issue affecting the myKaarma iOS mobile app for users who recently updated the app. Some users may experience freezing or issues with video recording when the flashlight is enabled. Our team is actively investigating the cause and working to restore normal performance. We’ll provide another update within the next hour.
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identified May 15, 2026, 04:11 PM UTC
We have identified the issue affecting the myKaarma iOS mobile app and are actively working on a fix. Users who recently updated the app may experience freezing or other issues when recording videos with the flashlight enabled. At this time, we recommend not recording videos with the flashlight enabled and refraining from updating the iOS app until further notice. We’ll provide another update within the next hour.
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resolved May 15, 2026, 08:13 PM UTC
The issue affecting the myKaarma iOS mobile app has been resolved, and app performance is operating normally. To restore stability, we rolled back the recent iOS app update that introduced the freezing and video recording issues experienced when using the flashlight. Users should now update to the latest version of the iOS app. Please note that the functionalities introduced in the recent update, including 0.5x zoom in Video Walkaround, the Create and Print RO button bug fix in MCI, and increased video quality in Video Walkaround, will no longer be available at this time. Our team will continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 10:41 PM UTC
- Resolved
- May 06, 2026, 10:52 PM UTC
- Duration
- 11m
Affected: Payment Gateway Integrations
Timeline · 2 updates
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identified May 06, 2026, 10:41 PM UTC
We are investigating an issue affecting dealers using NMI where some payments may intermittently fail to complete in myKaarma. NMI is currently experiencing service degradation that may also cause slowness within the system. Our team is actively working with the provider to identify the cause and restore normal payment processing. We’ll provide another update within the next hour.
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resolved May 06, 2026, 10:52 PM UTC
The issue affecting the payment processer in myKaarma has been resolved, and payment transactions are now processing normally. The disruption was caused by a service degradation with our payment processing provider, which has now been resolved. We will continue monitoring for stability. Thank you for your patience, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- May 02, 2026, 02:43 PM UTC
- Resolved
- May 04, 2026, 12:47 PM UTC
- Duration
- 1d 22h
Affected: Dealertrack Integration
Timeline · 2 updates
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investigating May 02, 2026, 02:43 PM UTC
Some dealers may experience some delays with Dealertrack-generated repair orders, appointments, and parts orders not transferring to myKaarma. Our engineering team is aware of the issue and is actively investigating. We will provide another update as soon as more information is available.
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resolved May 04, 2026, 12:47 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 04:48 PM UTC
- Resolved
- May 02, 2026, 03:55 PM UTC
- Duration
- 1d 23h
Affected: Technician Videos
Timeline · 3 updates
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investigating Apr 30, 2026, 04:48 PM UTC
We are investigating an issue where Tech Video Grader reports may be inaccurate or incomplete for some dealers, which can affect visibility into technician video performance. Our team is actively working to determine the cause and scope of this issue. We’ll provide another update within the next hour.
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identified Apr 30, 2026, 05:50 PM UTC
Video Grader, Video Summary, voicemail summaries, and message predictions are now working as expected as of 10:15 AM PST after an issue that began at 5:00 AM PST. We are continuing to correct previously impacted video grading, reporting, and communication descriptions generated before resolution. We’ll provide another update once this correction work has been completed.
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resolved May 02, 2026, 03:55 PM UTC
This issue has been resolved, and all AI features, including Video Grader, Video Summary, voicemail summaries, and message predictions, are operating normally. The disruption was caused by an internal issue that began at 5:00 AM PST on 04/30/2026 and was resolved at 10:15 PST on 04/30/2026. We have completed corrections to previously impacted video grading, reporting, and communication descriptions. We will continue to monitor for stability, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 02:33 PM UTC
- Resolved
- Apr 13, 2026, 02:43 PM UTC
- Duration
- 9m
Affected: Insights Dealer-facing page
Timeline · 3 updates
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identified Apr 13, 2026, 02:33 PM UTC
We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.
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monitoring Apr 13, 2026, 02:40 PM UTC
A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.
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resolved Apr 13, 2026, 02:43 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 01:02 PM UTC
- Resolved
- Apr 06, 2026, 02:42 PM UTC
- Duration
- 1h 39m
Affected: CDK Integration
Timeline · 4 updates
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investigating Apr 06, 2026, 01:02 PM UTC
Some dealers may be experiencing issues with CDK-generated repair orders not transferring to myKaarma. Our engineering team is aware of the issue and is actively investigating. We will provide another update as soon as more information is available.
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identified Apr 06, 2026, 01:14 PM UTC
We have identified that the CDK integration was turned OFF for a few dealers, resulting in data not syncing and CDK-generated repair orders not transferring to myKaarma. Our team is working to restore the integration and resolve the issue. We will provide another update as soon as more information is available.
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monitoring Apr 06, 2026, 02:37 PM UTC
This issue has been resolved and the CDK integration has been restored for the affected dealers, with data now syncing and repair orders transferring to myKaarma as expected. The issue was caused by the integration being turned OFF for a few dealers and has now been corrected. We will continue to monitor for stability, and we’re sorry for the disruption.
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resolved Apr 06, 2026, 02:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 11:21 PM UTC
- Resolved
- Apr 03, 2026, 11:57 PM UTC
- Duration
- 35m
Affected: myKaarma Desktop AppmyKaarma Mobile Apps
Timeline · 2 updates
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investigating Apr 03, 2026, 11:21 PM UTC
We’ve identified an issue with a service affecting Payments, where users are unable to search for an RO and automatically load details into payment tabs across all dealerships. Our team is actively working to restore functionality as quickly as possible. As a workaround, users can manually enter RO information to continue processing payments. We’ll provide another update within the next 30 minutes.
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resolved Apr 03, 2026, 11:57 PM UTC
This issue has been resolved and Payments functionality is now operating normally across all dealerships. The disruption was caused by a service outage, which has been restored, allowing RO search and auto-loading of details to function as expected. The manual entry workaround is no longer needed, and users can return to normal workflows. We’ll continue to monitor for stability, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 06:11 PM UTC
- Resolved
- Apr 02, 2026, 08:26 PM UTC
- Duration
- 2h 14m
Affected: myKaarma Desktop AppmyKaarma Mobile Apps
Timeline · 3 updates
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investigating Apr 02, 2026, 06:11 PM UTC
We are investigating an issue where some dealers are experiencing slowness and occasional freezing in the myKaarma web and desktop applications. Our team is actively working to identify the issue. We’ll provide another update within the next hour.
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identified Apr 02, 2026, 07:22 PM UTC
We have implemented a couple of fixes to address the slowness and freezing issues affecting some dealers in the myKaarma web and desktop applications and are currently monitoring to confirm resolution. We’ll provide another update within the next hour.
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resolved Apr 02, 2026, 08:26 PM UTC
The issue causing slowness and freezing in the myKaarma web and desktop applications for some dealers has been resolved, and systems are operating normally. We implemented fixes to address the underlying issue and are continuing to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 12:19 PM UTC
- Resolved
- Mar 26, 2026, 12:43 PM UTC
- Duration
- 23m
Affected: Service Cart
Timeline · 2 updates
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investigating Mar 26, 2026, 12:19 PM UTC
Dealers are experiencing issues with the Inspect tab not loading and may see an “error when fetching inspections” message. Our engineers are actively investigating and working to resolve this issue. We will provide an update as soon as possible.
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resolved Mar 26, 2026, 12:43 PM UTC
This issue has been resolved and the Inspect tab is now loading normally. Our team will continue to monitor and investigate the root cause. Thank you for your patience, and we’re sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 04:24 PM UTC
- Resolved
- Mar 06, 2026, 03:17 PM UTC
- Duration
- 2d 22h
Affected: Text Messaging
Timeline · 4 updates
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investigating Mar 03, 2026, 04:24 PM UTC
We are investigating an issue causing all messages to disappear for users. The cause is still under investigation, and our team is working urgently to determine the source and restore normal message visibility. We’ll provide the next update as soon as we have more information.
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identified Mar 03, 2026, 05:40 PM UTC
New messages are now coming in with out any delay and previously missing messages should start to repopulate as recovery is in progress. Our team is still working to fully restore message visibility and confirm stability across all dealerships. We’ll provide the next update as soon as more information is available.
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identified Mar 03, 2026, 08:45 PM UTC
Messaging services are back up and operational, and new messages are appearing as expected while our team continues restoring visibility of message data from earlier in the day that is missing within Notifier and filters like Inbox within the Messages tab. Some messages from earlier in the day may not be visible in these filters and can only be viewed by using the search function within the Messaging tab and opening the customer’s message thread. We’ll provide another update once the remaining message data has been fully restored.
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resolved Mar 06, 2026, 03:17 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 01:58 PM UTC
- Resolved
- Mar 03, 2026, 02:12 PM UTC
- Duration
- 13m
Affected: Insights Dealer-facing page
Timeline · 2 updates
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investigating Mar 03, 2026, 01:58 PM UTC
We are investigating an issue where users with multistore access may find the Insights page stuck on the loading screen. We’re actively working to restore normal loading behavior and will provide the next update as soon as it’s available.
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resolved Mar 03, 2026, 02:12 PM UTC
This issue has been resolved, and the Insights page is now loading as expected for users with multistore access. Our team identified the cause and deployed a fix, and users may need to refresh the page or switch to another tab and back to Insights for it to load normally again. We will continue monitoring for stability and appreciate your patience while this was addressed.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 09:04 PM UTC
- Resolved
- Feb 27, 2026, 12:10 PM UTC
- Duration
- 15h 6m
Affected: Text Messaging
Timeline · 5 updates
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investigating Feb 26, 2026, 05:28 PM UTC
Users may experience issues with delays while sending internal messages. We are currently investigating this issue and will provide a fix. We’ll provide updates as soon as this issue has been resolved.
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identified Feb 26, 2026, 06:32 PM UTC
We are currently monitoring an ongoing issue causing delays across all communications within the application. Our team is actively investigating the root cause of these delays and working to restore normal performance as quickly as possible. We will continue to provide updates here and will notify you as soon as the issue has been fully resolved.
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identified Feb 26, 2026, 09:04 PM UTC
Between 12:30 PM and 2:30 PM EST today, users did not receive notifications for new messages due to a temporary system issue. Messages received during the outage window will not trigger notifications retroactively. All messages from that time period remain available in the system and will be fully visible by tomorrow. Any actions related to dismissing or deleting notifications may not function properly for the remainder of today. Thank you for your patience while we work to restore normal service.
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identified Feb 27, 2026, 12:10 PM UTC
We are continuing to work on a fix for this issue.
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resolved Feb 27, 2026, 12:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 07:30 PM UTC
- Resolved
- Feb 19, 2026, 07:51 PM UTC
- Duration
- 21m
Affected: DealerBuilt Integration
Timeline · 2 updates
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identified Feb 19, 2026, 07:30 PM UTC
Dealers using DealerBuilt/LightYear may be experiencing delays with Repair Orders, Appointments, and Parts Orders syncing into myKaarma. Users may see slow or delayed population of ROs in myKaarma, including payments and MPI, as well as delays in appointment data syncing from DealerBuilt/LightYear. We have reached out to DealerBuilt/LightYear for more information and will provide an update as soon as one is available.
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resolved Feb 19, 2026, 07:51 PM UTC
The delays affecting Repair Orders, Appointments, and Parts Orders pulling from DealerBuilt/LightYear into myKaarma have been resolved, and data is now flowing normally. The issue originated with DealerBuilt/LightYear, and they have confirmed recovery. We will continue monitoring for stability. Thank you for your patience while this was addressed.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 07:49 PM UTC
- Resolved
- Feb 18, 2026, 10:59 PM UTC
- Duration
- 3h 9m
Affected: Service Cart
Timeline · 4 updates
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identified Feb 18, 2026, 07:49 PM UTC
We are investigating reports of slowness and loading issues in Service Cart. Our team is actively working to identify the source of the problem. We’ll provide another update within the hour.
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identified Feb 18, 2026, 08:46 PM UTC
We have identified the cause of the slowness and loading issues in Service Cart and are currently working on a fix to restore normal performance. Dealers may continue to see slow or delayed loading while this work is underway. We’ll provide another update within the hour.
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identified Feb 18, 2026, 09:53 PM UTC
Our team is still working on the fix for the slowness and loading issues in Service Cart, and there is no change in impact at this time. Dealers may continue to experience degraded performance while we complete this work. We’ll provide another update within the hour.
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resolved Feb 18, 2026, 10:59 PM UTC
The earlier slowness and loading issues in Service Cart have been resolved, and the feature is operating normally again. Our team made adjustments to restore performance and will continue monitoring to ensure stability. Thank you for your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 06:55 PM UTC
- Resolved
- Feb 10, 2026, 02:24 PM UTC
- Duration
- 19h 29m
Affected: R&R Integration
Timeline · 2 updates
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identified Feb 09, 2026, 06:55 PM UTC
Earlier today, some dealerships experienced a delay in receiving ROs from Reynolds, but the issue has since cleared and RO pulling is functioning normally again. We are monitoring to ensure continued stability. Thank you for your patience.
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resolved Feb 10, 2026, 02:24 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 02:55 PM UTC
- Resolved
- Feb 06, 2026, 06:04 PM UTC
- Duration
- 3h 9m
Affected: Payment Gateway Integrations
Timeline · 2 updates
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identified Feb 06, 2026, 02:55 PM UTC
Dealers using NMI or Creditcall may see intermittent payment failures where some transactions may decline, and our team has confirmed the issue is being caused by an outage with NMI. There is no workaround at this time, and we’re monitoring the situation closely while NMI works to restore normal service. We’ll provide another update as soon as we receive more information from them.
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resolved Feb 06, 2026, 06:04 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 01:32 PM UTC
- Resolved
- Feb 02, 2026, 02:20 PM UTC
- Duration
- 48m
Affected: Insights Dealer-facing page
Timeline · 2 updates
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investigating Feb 02, 2026, 01:32 PM UTC
We are investigating an issue where data under the Insights tab is not loading for all dealers. The cause is still under investigation. We’re sorry for the disruption and will provide the next update as soon as possible.
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resolved Feb 02, 2026, 02:20 PM UTC
The issue impacting data loading under the Insights tab for some dealers has now been fully resolved. All systems are operating normally. We apologize for the disruption and appreciate your patience while our team investigated the issue. Please reach out to Support if you continue to experience any problems.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 04:54 PM UTC
- Resolved
- Jan 29, 2026, 04:59 PM UTC
- Duration
- 4m
Affected: Payment Gateway Integrations
Timeline · 2 updates
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investigating Jan 29, 2026, 04:54 PM UTC
NMI and CreditCall are reporting a degradation that is causing all dealers using these processors to see unexpected errors when attempting to take payments. Updating payment terminals or backup methods will not help in this case, and our team is actively monitoring and working with the providers to restore normal operation. We’ll provide another update within the next hour.
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resolved Jan 29, 2026, 04:59 PM UTC
All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 03:42 PM UTC
- Resolved
- Jan 29, 2026, 03:43 PM UTC
- Duration
- 50s
Affected: Online Payments (Consumer-facing)
Timeline · 2 updates
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investigating Jan 29, 2026, 03:43 PM UTC
Earlier today dealers may have seen payment attempts fail with errors or unexpected declines. The issue is no longer occurring and payment services are operating normally, though the root cause is still under investigation and we are monitoring closely for stability.
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resolved Jan 29, 2026, 03:43 PM UTC
All systems are operational.
Read the full incident report →
