myKaarma incident

Degraded Performance Observed in Communication Module

Major Resolved View vendor source →

myKaarma experienced a major incident on December 16, 2025 affecting Text Messaging, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 06:15 PM UTC
Resolved
Dec 16, 2025, 07:06 PM UTC
Duration
51m
Detected by Pingoru
Dec 16, 2025, 06:15 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Dec 16, 2025, 06:15 PM UTC

    We are investigating an issue where the Messages tab is not loading and messaging is delayed or not working for all dealers. The cause is still under investigation, and no workaround is available at this time. We’re sorry for the disruption and are working to restore full functionality as quickly as possible. We’ll provide another update within the next hour.

  2. monitoring Dec 16, 2025, 06:49 PM UTC

    This issue has been resolved and the Messages tab along with related messaging features are now operating normally. Our team has restored full functionality and will continue monitoring for stability. Thank you for your patience while we worked to bring services back online.

  3. resolved Dec 16, 2025, 07:06 PM UTC

    All Systems are Operational.