myKaarma incident
Degraded Performance Observed in Communication Module
Resolved after 51 minutes, affecting Text Messaging, on December 16, 2025.
This issue has been resolved and the Messages tab along with related messaging features are now operating normally. Our team has restored full functionality and will continue monitoring for stability. Thank you for your patience while we worked to bring services back online.
Affected components
Update timeline
- investigating Dec 16, 2025, 06:15 PM UTC
We are investigating an issue where the Messages tab is not loading and messaging is delayed or not working for all dealers. The cause is still under investigation, and no workaround is available at this time. We’re sorry for the disruption and are working to restore full functionality as quickly as possible. We’ll provide another update within the next hour.
- monitoring Dec 16, 2025, 06:49 PM UTC
This issue has been resolved and the Messages tab along with related messaging features are now operating normally. Our team has restored full functionality and will continue monitoring for stability. Thank you for your patience while we worked to bring services back online.
- resolved Dec 16, 2025, 07:06 PM UTC
All Systems are Operational.
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