myKaarma Outage History
myKaarma partial outage · 1 active incident View live status →Pingoru has recorded 64 incidents for myKaarma: 63 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 12 of 720 (2%) |
| May 2026 | 6 | 144 of 744 (19%) |
| June 2026 | 6 | 20 of 720 (3%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 3 | 22 of 720 (3%) |
| October 2026 | 4 | 6 of 523 (1%) |
Incidents, newest first
Major October 20, 2026 CDK RO Writeback and Mobile Check-In Issues Impacting myKaarma 1h 12m CDK Integration
Started Oct 20, 2026, 06:33 PM UTC· resolved Oct 20, 2026, 07:45 PM UTC
- investigating Oct 20, 2026, 07:26 PM UTC
CDK is currently experiencing an issue that may cause delays or failures with RO writeback and mobile check-in for dealerships using CDK. CDK is actively investigating the issue, and our team is monitoring the situation. We apologize for the disruption and will provide another update within the next hour.
- resolved Oct 20, 2026, 09:22 PM UTC
CDK has resolved the issue affecting RO writeback and mobile check-in, and these services are now operating normally for dealerships using CDK. Our team will continue monitoring to ensure stability. We apologize for any disruption and appreciate your patience while this issue was being resolved.
Major October 13, 2026 CDK Outage affecting myKaarma 2h 52m CDK Integration
Started Oct 13, 2026, 10:06 PM UTC· resolved Oct 14, 2026, 12:59 AM UTC
- monitoring Oct 14, 2026, 01:00 AM UTC
We are monitoring the service disruption affecting dealerships using CDK as their DMS. Manual RO creation remains available in myKaarma for CDK dealerships. Before creating an RO manually, please check whether CDK service has been restored to avoid creating duplicate ROs. We appreciate your patience and will provide another update within the next hour.
- resolved Oct 14, 2026, 11:59 AM UTC
All systems are operational.
Major October 6, 2026 DealerBuilt Outage Impacting myKaarma 1h 16m DealerBuilt Integration
Started Oct 06, 2026, 05:00 PM UTC· resolved Oct 06, 2026, 06:16 PM UTC
- investigating Oct 06, 2026, 05:00 PM UTC
DealerBuilt is currently experiencing an outage that is impacting myKaarma dealers using the DealerBuilt DMS integration. DealerBuilt is investigating the issue. We’ll provide another update once DealerBuilt confirms the issue has been resolved.
- resolved Oct 06, 2026, 06:16 PM UTC
All systems are operational.
Major September 23, 2026 Parts Pricing Issue Impacting myKaarma 9m Dealertrack Integration
Started Sep 23, 2026, 03:19 PM UTC· resolved Sep 23, 2026, 03:29 PM UTC
- identified Sep 23, 2026, 03:19 PM UTC
Some dealerships may be seeing incorrect parts pricing on repair orders, with parts prices appearing doubled in some cases. Our team is actively investigating the issue and will provide another update as soon as we have more information.
- resolved Sep 23, 2026, 03:29 PM UTC
All system are operational.
Major September 23, 2026 RO Status Changes Impacting myKaarma 1h Service Cart
Started Sep 23, 2026, 01:33 PM UTC· resolved Sep 23, 2026, 02:34 PM UTC
- identified Sep 23, 2026, 01:33 PM UTC
Dealers are currently unable to change RO statuses from the Route Sheet. Users may see no available next status or a “Please wait” loading screen when attempting to update an RO. Our engineers are actively working to resolve the issue, and we’ll provide another update as soon as more information is available.
- resolved Sep 23, 2026, 02:34 PM UTC
The issue preventing dealers from changing RO statuses from the Route Sheet has been resolved, and the feature is operating normally. Users will need to refresh their screen for the fix to take effect. We’ll continue to monitor for stability and appreciate your patience during the disruption.
Major September 1, 2026 Appointments not Pushing from MyKaarma to DealerTrack 7h 29m Dealertrack Integration
Started Sep 01, 2026, 02:37 PM UTC· resolved Sep 01, 2026, 10:06 PM UTC
- investigating Sep 01, 2026, 02:37 PM UTC
Some dealers using Dealertrack may receive an “Appointment Date/Time is scheduled when the service department is closed” error when trying to check in vehicles. This appears to be related to an update released by Dealertrack today. Our Engineering team is working with Dealertrack to identify the root cause, and we’ll provide another update as more information becomes available.
- resolved Sep 01, 2026, 10:06 PM UTC
Dealertrack has advised that the appointment and vehicle check-in issues are related to Holiday Schedule settings within the Dealertrack DMS. Dealers experiencing these issues should review their Dealertrack Holiday Schedule and contact Dealertrack DMS Support for assistance with any necessary changes. As this issue must be addressed within Dealertrack, we are closing this incident on our end. Thank you for your patience while we worked with Dealertrack to investigate the issue.
Major August 31, 2026 Reynolds RO Delays Impacting myKaarma 18h 37m R&R Integration
Started Aug 31, 2026, 06:35 PM UTC· resolved Sep 01, 2026, 01:12 PM UTC
- investigating Aug 31, 2026, 06:35 PM UTC
Reynolds is currently experiencing an issue that is causing delays with repair orders (ROs) being sent to myKaarma. Our engineers are actively working with Reynolds as they investigate and work toward a resolution. We’ll provide another update within an hour, or as soon as more information becomes available.
- identified Aug 31, 2026, 08:41 PM UTC
Reynolds is currently experiencing server issues that are causing delays with repair orders (ROs) being sent to myKaarma. Reynolds is working to resolve the issue. We’ll provide another update within the next hour or as soon as more information becomes available.
- identified Aug 31, 2026, 10:30 PM UTC
Reynolds has confirmed that the issue impacting communication with myKaarma has been escalated and is being treated as urgent by the appropriate teams. They are actively working to restore service; however, we have not yet been provided with an ETA for resolution. We will provide another update as soon as more information becomes available.
- identified Sep 01, 2026, 01:01 PM UTC
The Reynolds issue affecting communication with myKaarma is ongoing, and their teams continue working toward a resolution. At this time, an ETA for full restoration has not been provided. We’ll continue to monitor the situation and provide another update as soon as additional information becomes available.
- resolved Sep 01, 2026, 01:12 PM UTC
All systems are operational.
Major August 7, 2026 NMI Payment Processing Issues Impacting myKaarma 1h 1m Desktop Payments (Dealer-facing)
Started Aug 07, 2026, 05:12 PM UTC· resolved Aug 07, 2026, 06:13 PM UTC
- investigating Aug 07, 2026, 05:12 PM UTC
We are investigating reports of NMI payments showing an error or decline in myKaarma even though the transaction may have been processed successfully and may appear as pending in the customer’s banking app. We recommend avoiding additional payment attempts for the same transaction while we investigate to help prevent potential duplicate charges. We’ll provide another update as more information becomes available.
- resolved Aug 07, 2026, 06:13 PM UTC
The issue affecting NMI device payments has been resolved, and device payments are now working as expected. If you encounter a similar issue, please check the Payment Report tab to confirm whether the payment was successful before attempting additional transactions to help avoid duplicate charges. Refunds for duplicate transactions are temporarily unavailable while the affected payment data is corrected; once this is complete, refunds will work as expected. We’ll continue monitoring for stability and will provide a follow-up update once refunds are operational
Major July 30, 2026 Mobile Check-In RO Creation Delays Impacting myKaarma 1h 10m R&R Integration, Dealertrack Integration, DealerBuilt Integration, Automate Integration and 1 more
Started Jul 30, 2026, 03:35 PM UTC· resolved Jul 30, 2026, 04:45 PM UTC
- investigating Jul 30, 2026, 03:35 PM UTC
We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.
- resolved Jul 30, 2026, 04:45 PM UTC
All system are operational.
Critical July 30, 2026 CDK Service Disruption Impacting myKaarma – Workaround Available 4h 21m CDK Integration
Started Jul 30, 2026, 11:56 AM UTC· resolved Jul 30, 2026, 04:18 PM UTC
- identified Jul 30, 2026, 11:56 AM UTC
We are currently aware of a service disruption affecting dealers using CDK. We have enabled manual RO creation through myKaarma and have workarounds for parts integration available upon request. To access this functionality, please visit tinyurl.com/myKaarmaCDK. We appreciate your patience and understanding as we await a resolution from CDK.
- identified Jul 30, 2026, 02:34 PM UTC
We are aware of a service disruption affecting dealers using CDK. This issue may impact RO pulling, RO creation in Mobile check-in, and RO push in Inspect (ServiceCart). We have enabled manual RO creation through myKaarma, and workarounds for parts integration are available upon request. To access the manual RO creation functionality, please visit tinyurl.com/myKaarmaCDK. We are continuing to work closely with CDK and will provide updates as more information becomes available. Thank you for your patience while this issue is being resolved.
- resolved Jul 30, 2026, 04:18 PM UTC
All systems are operational.
Major July 23, 2026 Call Routing Degradation Impacting myKaarma 31m Voice Calling
Started Jul 23, 2026, 06:30 PM UTC· resolved Jul 23, 2026, 07:02 PM UTC
- investigating Jul 23, 2026, 06:30 PM UTC
We are investigating an issue affecting call routing where caller phone numbers and caller information may not be passed to the third-party VoIP interface or desk phones. Some dealers may experience incoming calls without the expected caller details. Our team is actively investigating, and we'll provide another update within the next hour.
- resolved Jul 23, 2026, 07:02 PM UTC
This issue has been resolved, and caller phone numbers and caller information are now being passed to the third-party VoIP interface and desk phones as expected. We identified the cause and implemented a fix, and services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we're sorry for the disruption.
Major July 14, 2026 Insights Tab Loading Issue Impacting myKaarma 2m Insights Dealer-facing page
Started Jul 14, 2026, 07:58 PM UTC· resolved Jul 14, 2026, 08:01 PM UTC
- investigating Jul 14, 2026, 07:58 PM UTC
We are investigating an issue affecting the Insights tab. Some customers may see the myKaarma dashboard loading screen indefinitely when attempting to access Insights. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update within the next hour.
- resolved Jul 14, 2026, 08:01 PM UTC
This issue has been resolved, and the Insights tab is now operating normally. We identified and resolved the issue that was causing the myKaarma dashboard loading screen to remain stuck when accessing Insights, and we will continue monitoring to ensure stability. Thank you for your patience, and we're sorry for the disruption
Major June 26, 2026 Application Outage Impacting myKaarma 1h 19m myKaarma Desktop App, myKaarma Mobile Apps
Started Jun 26, 2026, 01:54 PM UTC· resolved Jun 26, 2026, 03:13 PM UTC
- investigating Jun 26, 2026, 02:16 PM UTC
We are investigating an issue causing the myKaarma application to be unavailable for some or all users. Our team is actively working to identify the cause and restore service as quickly as possible. We will provide another update as soon as more information is available.
- investigating Jun 26, 2026, 02:50 PM UTC
We are investigating an issue causing the myKaarma application to be unavailable for some or all users. Our team is actively working to identify the cause and restore service as quickly as possible. We will provide another update as soon as more information is available PLEASE USE BACKUP PAYMENT LINK: http://mkpay.us/
- resolved Jun 26, 2026, 03:13 PM UTC
The issue affecting myKaarma services has been resolved, and all services should now be operating normally. If you continue to experience any issues, please refresh your browser page and log in again. Dealers who were using the backup payments link can now return to the standard myKaarma payment workflow; the backup payment link is no longer needed. We will continue to monitor the platform to ensure stability. Thank you for your patience, and we apologize for the disruption.
Major June 25, 2026 Multiple Tab Availability Issue Impacting myKaarma 3h 33m Desktop Scheduler (Dealer-facing), Web Scheduler (Consumer-facing)
Started Jun 25, 2026, 01:04 PM UTC· resolved Jun 25, 2026, 04:38 PM UTC
- investigating Jun 25, 2026, 01:04 PM UTC
We are investigating an issue where the Appointments tab may have temporarily disappeared for some users. Our team is actively working to determine the cause and restore normal functionality as quickly as possible. We’re sorry for the disruption and will provide another update as soon as more information is available.
- identified Jun 25, 2026, 03:07 PM UTC
We have identified and resolved the issue that caused multiple tabs and features to temporarily disappear or become unavailable for some users. All products are now functioning normally except for Scheduler, which is still experiencing issues and is not yet operating as intended. Please refresh your browser to restore normal functionality for all other products.
- resolved Jun 25, 2026, 04:38 PM UTC
This issue has been resolved and all services are operating normally. The root cause was identified and corrected, and affected users should now have normal tab availability after refreshing their browser if needed. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Major June 23, 2026 Parts Information Not Displaying Impacting myKaarma 18m Service Cart
Started Jun 23, 2026, 01:09 PM UTC· resolved Jun 23, 2026, 01:27 PM UTC
- investigating Jun 23, 2026, 01:09 PM UTC
We are aware of an issue affecting dealers where parts information may not be displaying for Service Advisors. Our team has identified the issue and is actively working on a fix to restore visibility of parts information. We’ll provide another update as soon as more information is available.
- resolved Jun 23, 2026, 01:27 PM UTC
All systems are operational.
Major June 9, 2026 Multiple tabs not loading impacting myKaarma 1h 49m myKaarma Desktop App, myKaarma Mobile Apps
Started Jun 09, 2026, 02:15 PM UTC· resolved Jun 09, 2026, 04:05 PM UTC
- investigating Jun 09, 2026, 02:15 PM UTC
We are investigating an issue affecting several dealerships where several areas of myKaarma, including the Inspect, Appointments, Customer, and Messages tabs, may not load as expected. Our engineering team is actively investigating and working to identify and resolve the issue. We will provide another update as soon as more information is available.
- resolved Jun 09, 2026, 04:05 PM UTC
The issue affecting the Inspect, Appointments, Customer, Payments (specifically the Disputes tab), Mobile App features, and Messages tabs has been resolved, and all services are operating normally. Our team has restored functionality and will continue monitoring to ensure stability. Thank you for your patience, and we apologize for the disruption.
Major June 4, 2026 Email Service Outage Impacting myKaarma 1h 42m Email
Started Jun 04, 2026, 11:00 PM UTC· resolved Jun 05, 2026, 12:43 AM UTC
- identified Jun 04, 2026, 11:00 PM UTC
We have identified an issue with a third-party email provider that is affecting email MFA, customer email communications, payment requests, and other email delivery across myKaarma for all dealerships. Users may be unable to send or receive emails, and email MFA codes may not be delivered. As a temporary measure, dealerships may disable email MFA for affected users to allow account access. Our provider is aware of the issue and is actively working toward a resolution. We will provide another update as soon as more information becomes available.
- resolved Jun 05, 2026, 12:43 AM UTC
The issue with our third-party email provider has been resolved, and outbound email delivery is operating normally again. Email MFA, customer email communications, payment requests, and other email-based functionality have been restored for all dealerships. We will continue to monitor for stability. Thank you for your patience, and we apologize for the disruption.
Major June 2, 2026 Payment Requests on older DMS Parts Orders Impacted 7m Payment Gateway Integrations
Started Jun 02, 2026, 05:35 PM UTC· resolved Jun 02, 2026, 05:42 PM UTC
- investigating Jun 02, 2026, 05:35 PM UTC
We are investigating an issue affecting some DMS Parts Orders where Payment Requests are not being sent. A recent change from the DMS has impacted some orders created before today, causing invoice generation to fail and preventing Payment Requests from being delivered. The DMS team is working to revert the change, and we will provide another update once the revert has been completed.
- resolved Jun 02, 2026, 05:42 PM UTC
This issue has been resolved and Payment Requests for DMS Parts Orders are operating normally. The impact was caused by a recent DMS change that affected some orders created before today and prevented invoice generation. The DMS team has completed a revert of the change, restoring normal functionality. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Major May 29, 2026 Auto/Mate DMS Outage Impacting myKaarma 2d 15h Automate Integration
Started May 29, 2026, 07:31 PM UTC· resolved Jun 01, 2026, 11:28 AM UTC
- investigating May 29, 2026, 07:31 PM UTC
Auto/Mate has confirmed an issue on their side that is impacting the myKaarma DMS integration for dealerships using Auto/Mate. As a result, new repair orders and appointment updates may not be syncing into myKaarma. Auto/Mate is actively working to resolve the issue, and we are monitoring their progress while evaluating possible temporary alternatives. We will provide another update as soon as we receive additional information from Auto/Mate.
- resolved Jun 01, 2026, 11:28 AM UTC
This issue has been resolved. Our integration partner, Automate, confirmed that Open/Mate services were fully restored as of approximately 2:30 PM EST on Saturday, and affected services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.
Major May 21, 2026 Inspect Performance Issues Impacting myKaarma 43m Service Cart
Started May 21, 2026, 11:35 AM UTC· resolved May 21, 2026, 12:18 PM UTC
- investigating May 21, 2026, 11:35 AM UTC
We are investigating an issue affecting the Inspect tab and RO syncing in myKaarma. Dealers may experience the Inspect tab loading slowly or not loading, and some repair orders may not be pulling into myKaarma. Our team is actively working to restore normal performance. We’ll provide another update as soon as more information is available.
- resolved May 21, 2026, 12:18 PM UTC
The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience
Major May 20, 2026 Account Invitation Link Errors Impacting myKaarma 1h 19m myKaarma Desktop App
Started May 20, 2026, 03:20 PM UTC· resolved May 20, 2026, 04:39 PM UTC
- investigating May 20, 2026, 03:20 PM UTC
We are currently investigating an issue where some users attempting to activate their myKaarma accounts are seeing an incorrect “link expired” message when using their invitation link. Our team is actively working to identify the cause and restore normal account activation functionality. We’ll provide another update as soon as we possibly can!
- resolved May 20, 2026, 04:39 PM UTC
The issue affecting account invitation links has been resolved, and users should now be able to successfully access their links and activate their myKaarma accounts. Our team will continue monitoring to ensure the issue remains stable. Thank you for your patience while we worked to resolve this issue.
Major May 15, 2026 Mobile App Performance Degradation Impacting myKaarma 4h 11m In-Lane Video Walkaround, Technician Videos
Started May 15, 2026, 04:01 PM UTC· resolved May 15, 2026, 08:13 PM UTC
- investigating May 15, 2026, 04:01 PM UTC
We are investigating an issue affecting the myKaarma iOS mobile app for users who recently updated the app. Some users may experience freezing or issues with video recording when the flashlight is enabled. Our team is actively investigating the cause and working to restore normal performance. We’ll provide another update within the next hour.
- identified May 15, 2026, 04:11 PM UTC
We have identified the issue affecting the myKaarma iOS mobile app and are actively working on a fix. Users who recently updated the app may experience freezing or other issues when recording videos with the flashlight enabled. At this time, we recommend not recording videos with the flashlight enabled and refraining from updating the iOS app until further notice. We’ll provide another update within the next hour.
- resolved May 15, 2026, 08:13 PM UTC
The issue affecting the myKaarma iOS mobile app has been resolved, and app performance is operating normally. To restore stability, we rolled back the recent iOS app update that introduced the freezing and video recording issues experienced when using the flashlight. Users should now update to the latest version of the iOS app. Please note that the functionalities introduced in the recent update, including 0.5x zoom in Video Walkaround, the Create and Print RO button bug fix in MCI, and increased video quality in Video Walkaround, will no longer be available at this time. Our team will continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this issue.
Minor May 2, 2026 DealerTrack Integration Issue 1d 22h Dealertrack Integration
Started May 02, 2026, 02:43 PM UTC· resolved May 04, 2026, 12:47 PM UTC
- investigating May 02, 2026, 02:43 PM UTC
Some dealers may experience some delays with Dealertrack-generated repair orders, appointments, and parts orders not transferring to myKaarma. Our engineering team is aware of the issue and is actively investigating. We will provide another update as soon as more information is available.
- resolved May 04, 2026, 12:47 PM UTC
All systems are operational.
Major April 30, 2026 AI Feature Disruption Impacting myKaarma 1d 23h Technician Videos
Started Apr 30, 2026, 04:48 PM UTC· resolved May 02, 2026, 03:55 PM UTC
- investigating Apr 30, 2026, 04:48 PM UTC
We are investigating an issue where Tech Video Grader reports may be inaccurate or incomplete for some dealers, which can affect visibility into technician video performance. Our team is actively working to determine the cause and scope of this issue. We’ll provide another update within the next hour.
- identified Apr 30, 2026, 05:50 PM UTC
Video Grader, Video Summary, voicemail summaries, and message predictions are now working as expected as of 10:15 AM PST after an issue that began at 5:00 AM PST. We are continuing to correct previously impacted video grading, reporting, and communication descriptions generated before resolution. We’ll provide another update once this correction work has been completed.
- resolved May 02, 2026, 03:55 PM UTC
This issue has been resolved, and all AI features, including Video Grader, Video Summary, voicemail summaries, and message predictions, are operating normally. The disruption was caused by an internal issue that began at 5:00 AM PST on 04/30/2026 and was resolved at 10:15 PST on 04/30/2026. We have completed corrections to previously impacted video grading, reporting, and communication descriptions. We will continue to monitor for stability, and we’re sorry for the disruption.
Major April 13, 2026 Insights Reporting Inaccuracy Impacting myKaarma 9m Insights Dealer-facing page
Started Apr 13, 2026, 02:33 PM UTC· resolved Apr 13, 2026, 02:43 PM UTC
- identified Apr 13, 2026, 02:33 PM UTC
We are investigating an issue where some dealers may be seeing inaccurate data in Insights Reporting, specifically within ServiceCart technician video reports. Our team has identified the root cause and are actively working on a fix. We’ll provide another update as soon as possible.
- monitoring Apr 13, 2026, 02:40 PM UTC
A fix has been implemented for the issue affecting Insights Reporting and ServiceCart technician video report data, and we are seeing recovery across impacted dealers. We are continuing to monitor to ensure data remains accurate and stable. We’ll provide another update as soon as possible.
- resolved Apr 13, 2026, 02:43 PM UTC
All systems are operational.