myKaarma incident

Messaging Duplicate Messages Impacting myKaarma

Minor Resolved View vendor source →

myKaarma experienced a minor incident on January 8, 2026 affecting Text Messaging, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 03:06 PM UTC
Resolved
Jan 08, 2026, 03:52 PM UTC
Duration
46m
Detected by Pingoru
Jan 08, 2026, 03:06 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Jan 08, 2026, 03:06 PM UTC

    Some dealers may be experiencing duplicate messages when using the Messages tab, and our team is currently investigating the cause. We are working to restore normal behavior as quickly as possible and will share more details as we learn more. We’ll provide another update within the next hour.

  2. resolved Jan 08, 2026, 03:52 PM UTC

    This issue has been resolved and messages are operating normally, with duplicate messages no longer occurring. Our team identified the source of the problem and applied a fix, and we are monitoring to ensure continued stability. Thank you for your patience while we worked to restore normal service.