myKaarma incident

CDK Performance Degradation Impacting myKaarma

Critical Resolved View vendor source →

myKaarma experienced a critical incident on October 29, 2025 affecting CDK Integration, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 12:08 PM UTC
Resolved
Oct 29, 2025, 01:24 PM UTC
Duration
1h 16m
Detected by Pingoru
Oct 29, 2025, 12:08 PM UTC

Affected components

CDK Integration

Update timeline

  1. investigating Oct 29, 2025, 12:08 PM UTC

    We are currently investigating an issue with CDK not integrating with myKaarma. The symptoms of this will include appointment push to CDK failing and ROs will not show up in mykaarma. Our engineering team is actively working with CDK to identify the root cause and implement a resolution. We will provide updates as soon as more information becomes available or once the issue is resolved. We appreciate your patience and will continue to share progress here.

  2. investigating Oct 29, 2025, 01:23 PM UTC

    CDK has confirmed that their systems are operational, and we have verified that Repair Orders (ROs) are now flowing correctly into myKaarma. If you do not see an RO in myKaarma, please update it once in CDK — this will trigger it to flow into myKaarma within approximately 15 minutes. Thank you for your patience and understanding.

  3. resolved Oct 29, 2025, 01:24 PM UTC

    This incident has been resolved.