Is myKaarma down?

Some dealers using Dealertrack may receive an “Appointment Date/Time is scheduled when the service department is closed” error when trying to check in vehicles. This appears to be related to an update released by Dealertrack today. Our Engineering team is working with Dealertrack to identify the root cause, and we’ll provide another update as more information becomes available.

Dealertrack has advised that the appointment and vehicle check-in issues are related to Holiday Schedule settings within the Dealertrack DMS. Dealers experiencing these issues should review their Dealertrack Holiday Schedule and contact Dealertrack DMS Support for assistance with any necessary changes. As this issue must be addressed within Dealertrack, we are closing this incident on our end. Thank you for your patience while we worked with Dealertrack to investigate the issue.

Reynolds is currently experiencing an issue that is causing delays with repair orders (ROs) being sent to myKaarma. Our engineers are actively working with Reynolds as they investigate and work toward a resolution. We’ll provide another update within an hour, or as soon as more information becomes available.

Reynolds is currently experiencing server issues that are causing delays with repair orders (ROs) being sent to myKaarma. Reynolds is working to resolve the issue. We’ll provide another update within the next hour or as soon as more information becomes available.

Reynolds has confirmed that the issue impacting communication with myKaarma has been escalated and is being treated as urgent by the appropriate teams. They are actively working to restore service; however, we have not yet been provided with an ETA for resolution. We will provide another update as soon as more information becomes available.

The Reynolds issue affecting communication with myKaarma is ongoing, and their teams continue working toward a resolution. At this time, an ETA for full restoration has not been provided. We’ll continue to monitor the situation and provide another update as soon as additional information becomes available.

All systems are operational.

We are investigating reports of NMI payments showing an error or decline in myKaarma even though the transaction may have been processed successfully and may appear as pending in the customer’s banking app. We recommend avoiding additional payment attempts for the same transaction while we investigate to help prevent potential duplicate charges. We’ll provide another update as more information becomes available.

The issue affecting NMI device payments has been resolved, and device payments are now working as expected. If you encounter a similar issue, please check the Payment Report tab to confirm whether the payment was successful before attempting additional transactions to help avoid duplicate charges. Refunds for duplicate transactions are temporarily unavailable while the affected payment data is corrected; once this is complete, refunds will work as expected. We’ll continue monitoring for stability and will provide a follow-up update once refunds are operational

We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.

All system are operational.

We are currently aware of a service disruption affecting dealers using CDK. We have enabled manual RO creation through myKaarma and have workarounds for parts integration available upon request. To access this functionality, please visit tinyurl.com/myKaarmaCDK. We appreciate your patience and understanding as we await a resolution from CDK.

We are aware of a service disruption affecting dealers using CDK. This issue may impact RO pulling, RO creation in Mobile check-in, and RO push in Inspect (ServiceCart). We have enabled manual RO creation through myKaarma, and workarounds for parts integration are available upon request. To access the manual RO creation functionality, please visit tinyurl.com/myKaarmaCDK. We are continuing to work closely with CDK and will provide updates as more information becomes available. Thank you for your patience while this issue is being resolved.

All systems are operational.