Is myKaarma down?

We are investigating an issue affecting Mobile Check-In where Repair Order (RO) creation is delayed after completing the check-in and walkaround. The tablet may display "RO Creation Initiated," while the RO has not yet been created, and an appointment may appear in the DMS before the RO is available. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as we progress.

All system are operational.

We are currently aware of a service disruption affecting dealers using CDK. We have enabled manual RO creation through myKaarma and have workarounds for parts integration available upon request. To access this functionality, please visit tinyurl.com/myKaarmaCDK. We appreciate your patience and understanding as we await a resolution from CDK.

We are aware of a service disruption affecting dealers using CDK. This issue may impact RO pulling, RO creation in Mobile check-in, and RO push in Inspect (ServiceCart). We have enabled manual RO creation through myKaarma, and workarounds for parts integration are available upon request. To access the manual RO creation functionality, please visit tinyurl.com/myKaarmaCDK. We are continuing to work closely with CDK and will provide updates as more information becomes available. Thank you for your patience while this issue is being resolved.

All systems are operational.

We are investigating an issue affecting call routing where caller phone numbers and caller information may not be passed to the third-party VoIP interface or desk phones. Some dealers may experience incoming calls without the expected caller details. Our team is actively investigating, and we'll provide another update within the next hour.

This issue has been resolved, and caller phone numbers and caller information are now being passed to the third-party VoIP interface and desk phones as expected. We identified the cause and implemented a fix, and services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we're sorry for the disruption.

We are investigating an issue affecting the Insights tab. Some customers may see the myKaarma dashboard loading screen indefinitely when attempting to access Insights. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update within the next hour.

This issue has been resolved, and the Insights tab is now operating normally. We identified and resolved the issue that was causing the myKaarma dashboard loading screen to remain stuck when accessing Insights, and we will continue monitoring to ensure stability. Thank you for your patience, and we're sorry for the disruption

We are investigating an issue causing the myKaarma application to be unavailable for some or all users. Our team is actively working to identify the cause and restore service as quickly as possible. We will provide another update as soon as more information is available.

We are investigating an issue causing the myKaarma application to be unavailable for some or all users. Our team is actively working to identify the cause and restore service as quickly as possible. We will provide another update as soon as more information is available PLEASE USE BACKUP PAYMENT LINK: http://mkpay.us/

The issue affecting myKaarma services has been resolved, and all services should now be operating normally. If you continue to experience any issues, please refresh your browser page and log in again. Dealers who were using the backup payments link can now return to the standard myKaarma payment workflow; the backup payment link is no longer needed. We will continue to monitor the platform to ensure stability. Thank you for your patience, and we apologize for the disruption.