Is myKaarma down?

We are investigating an issue affecting several dealerships where several areas of myKaarma, including the Inspect, Appointments, Customer, and Messages tabs, may not load as expected. Our engineering team is actively investigating and working to identify and resolve the issue. We will provide another update as soon as more information is available.

The issue affecting the Inspect, Appointments, Customer, Payments (specifically the Disputes tab), Mobile App features, and Messages tabs has been resolved, and all services are operating normally. Our team has restored functionality and will continue monitoring to ensure stability. Thank you for your patience, and we apologize for the disruption.

We have identified an issue with a third-party email provider that is affecting email MFA, customer email communications, payment requests, and other email delivery across myKaarma for all dealerships. Users may be unable to send or receive emails, and email MFA codes may not be delivered. As a temporary measure, dealerships may disable email MFA for affected users to allow account access. Our provider is aware of the issue and is actively working toward a resolution. We will provide another update as soon as more information becomes available.

The issue with our third-party email provider has been resolved, and outbound email delivery is operating normally again. Email MFA, customer email communications, payment requests, and other email-based functionality have been restored for all dealerships. We will continue to monitor for stability. Thank you for your patience, and we apologize for the disruption.

We are investigating an issue affecting some DMS Parts Orders where Payment Requests are not being sent. A recent change from the DMS has impacted some orders created before today, causing invoice generation to fail and preventing Payment Requests from being delivered. The DMS team is working to revert the change, and we will provide another update once the revert has been completed.

This issue has been resolved and Payment Requests for DMS Parts Orders are operating normally. The impact was caused by a recent DMS change that affected some orders created before today and prevented invoice generation. The DMS team has completed a revert of the change, restoring normal functionality. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.

Auto/Mate has confirmed an issue on their side that is impacting the myKaarma DMS integration for dealerships using Auto/Mate. As a result, new repair orders and appointment updates may not be syncing into myKaarma. Auto/Mate is actively working to resolve the issue, and we are monitoring their progress while evaluating possible temporary alternatives. We will provide another update as soon as we receive additional information from Auto/Mate.

This issue has been resolved. Our integration partner, Automate, confirmed that Open/Mate services were fully restored as of approximately 2:30 PM EST on Saturday, and affected services are operating normally. We will continue to monitor for stability. Thank you for your patience, and we’re sorry for the disruption.

We are investigating an issue affecting the Inspect tab and RO syncing in myKaarma. Dealers may experience the Inspect tab loading slowly or not loading, and some repair orders may not be pulling into myKaarma. Our team is actively working to restore normal performance. We’ll provide another update as soon as more information is available.

The issue affecting the Inspect tab and RO syncing in myKaarma has been resolved, and services are operating normally again. Dealers should no longer experience slow loading in the Inspect tab or issues with repair orders pulling into myKaarma. We apologize for the disruption and appreciate your patience