myKaarma incident

DealerTrack Performance Degradation Impacting myKaarma.

Major Resolved View vendor source →

myKaarma experienced a major incident on September 30, 2025 affecting Dealertrack Integration, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 06:22 PM UTC
Resolved
Sep 30, 2025, 07:11 PM UTC
Duration
48m
Detected by Pingoru
Sep 30, 2025, 06:22 PM UTC

Affected components

Dealertrack Integration

Update timeline

  1. investigating Sep 30, 2025, 06:22 PM UTC

    We are currently investigating an issue where internal ROs are not being pulled from Dealertrack into myKaarma. Our engineering team is working with Dealertrack to identify and resolve the root cause. We will provide an update as soon as more information is available or the issue is resolved. We appreciate your patience and will continue to share updates here.

  2. resolved Sep 30, 2025, 07:11 PM UTC

    The issue preventing internal ROs from being pulled from Dealertrack into myKaarma has been resolved. All systems are now functioning as expected. Internal ROs are now syncing properly. Thank you for your patience while we resolved this issue.