myKaarma experienced a major incident on September 26, 2025 affecting Service Cart, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Service Cart
Update timeline
- investigating Sep 26, 2025, 06:41 PM UTC
We are aware of an issue causing the MPI History button to be unresponsive for some users. Our engineering team is actively investigating the root cause and working to implement a fix as quickly as possible.
- resolved Sep 26, 2025, 07:32 PM UTC
The hotfix has been successfully deployed, and the MPI button is now functioning as expected. We have completed performance monitoring and confirmed system stability. Thank you for your patience while we worked to resolve this issue.