myKaarma incident

Messaging Delays and Slowness Impacting myKaarma

myKaarma experienced a major incident on December 9, 2025 affecting Text Messaging, lasting 34m. The incident has been resolved; the full update timeline is below.

Started: Dec 09, 2025, 07:04 PM UTC
Resolved: Dec 09, 2025, 07:39 PM UTC
Duration: 34m
Detected by Pingoru: Dec 09, 2025, 07:04 PM UTC

Affected components

Text Messaging

Update timeline

investigating Dec 09, 2025, 07:04 PM UTC

Some dealers may be experiencing delays in sending and receiving messages along with slowness in the Messages tab, and our team is currently investigating the cause. We’re working to restore normal performance as quickly as possible. We’ll provide another update within the next hour.
resolved Dec 09, 2025, 07:39 PM UTC

The messaging delays and slowness in the Messages tab have been resolved, and services are operating normally. The issue was fully resolved and the team is monitoring to ensure stability. Thank you for your patience while we worked to restore normal performance.