JW Player Outage History
JW Player is up right nowPingoru has recorded 54 incidents for JW Player: 46 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 16 of 720 (2%) |
| May 2026 | 4 | 7 of 744 (1%) |
| June 2026 | 4 | 8 of 720 (1%) |
| July 2026 | 8 | 69 of 744 (9%) |
| August 2026 | 3 | 104 of 744 (14%) |
| September 2026 | 3 | 89 of 720 (12%) |
| October 2026 | 5 | 30 of 520 (6%) |
Incidents, newest first
Minor October 22, 2026 Inaccurate numbers in Dashboard System Usage 2m Data & Analytics
Started Oct 22, 2026, 02:18 PM UTC· resolved Oct 22, 2026, 02:20 PM UTC
- identified Oct 22, 2026, 02:18 PM UTC
We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.
- resolved Oct 22, 2026, 02:20 PM UTC
This incident has been resolved.
Minor October 21, 2026 Degraded Instant Live playback - 21 October 2026 29m Media Delivery, Media Management
Started Oct 21, 2026, 09:39 PM UTC· resolved Oct 21, 2026, 10:09 PM UTC
- identified Oct 21, 2026, 09:39 PM UTC
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
- resolved Oct 21, 2026, 10:09 PM UTC
The incident has been resolved.
Minor October 21, 2026 Widevine DRM Playback Issues 1d 2h Studio DRM
Started Oct 21, 2026, 07:29 AM UTC· resolved Oct 22, 2026, 09:54 AM UTC
- investigating Oct 21, 2026, 07:29 AM UTC
We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services. Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.
- identified Oct 21, 2026, 07:50 AM UTC
The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses. Thank you for your patience.
- monitoring Oct 21, 2026, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 09:54 AM UTC
The incident has been resolved.
Minor October 9, 2026 Elevated API Latency affecting Instant Live - 9 October 2026 55m Live Channels
Started Oct 09, 2026, 11:11 PM UTC· resolved Oct 10, 2026, 12:06 AM UTC
- identified Oct 09, 2026, 11:11 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Oct 09, 2026, 11:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2026, 12:06 AM UTC
This incident has been resolved.
Minor October 5, 2026 Elevated errors on Direct Uploads affecting Instant Live 3h 3m Live Channels
Started Oct 05, 2026, 07:50 PM UTC· resolved Oct 05, 2026, 10:54 PM UTC
- identified Oct 05, 2026, 07:50 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Oct 05, 2026, 08:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 10:54 PM UTC
This incident has been resolved.
Minor September 25, 2026 Degraded Streaming for Broadcast Live Events in the US Region 6h 57m Live Channels
Started Sep 25, 2026, 12:08 AM UTC· resolved Sep 25, 2026, 07:06 AM UTC
- investigating Sep 25, 2026, 12:08 AM UTC
We are currently investigating issues with Broadcast Live Events in the US Region.
- identified Sep 25, 2026, 12:45 AM UTC
We have identified this issue and confirmed it to be related to 3rd Party Vendor services.
- monitoring Sep 25, 2026, 01:24 AM UTC
We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue.
- resolved Sep 25, 2026, 07:06 AM UTC
The issue has been resolved
Minor September 24, 2026 Elevated webhook delivery latency 39m Live Channels
Started Sep 24, 2026, 05:44 PM UTC· resolved Sep 24, 2026, 06:23 PM UTC
- identified Sep 24, 2026, 05:44 PM UTC
Third party provider issue impacting Instant Live.
- resolved Sep 24, 2026, 06:23 PM UTC
This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.
Minor September 5, 2026 High latency on Content service 1h 34m Media Delivery
Started Sep 05, 2026, 04:12 AM UTC· resolved Sep 05, 2026, 05:46 AM UTC
- investigating Sep 05, 2026, 04:12 AM UTC
We’ve observed latency on our content services and are currently investigating the issue.
- resolved Sep 05, 2026, 05:46 AM UTC
This incident has been resolved.
Minor August 28, 2026 Slow Stream start up times for Broadcast Live Events in the US Region 6d 11h Live Channels
Started Aug 28, 2026, 08:43 PM UTC· resolved Sep 04, 2026, 08:14 AM UTC
- investigating Aug 28, 2026, 08:43 PM UTC
We are currently investigating this issue. We advise creating new streams in the EU Region.
- monitoring Aug 28, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 29, 2026, 11:58 PM UTC
We're seeing the slow stream start up times recur in the US Region and are investigating.
- monitoring Aug 30, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.
- resolved Sep 04, 2026, 08:14 AM UTC
This incident has been resolved.
Minor August 26, 2026 Potential Delay in Analytics Data 1d 4h Data & Analytics
Started Aug 26, 2026, 11:49 AM UTC· resolved Aug 27, 2026, 04:15 PM UTC
- investigating Aug 26, 2026, 11:49 AM UTC
We are currently investigating a potential delay in our analytics data
- identified Aug 26, 2026, 01:06 PM UTC
The issue has been identified and we are working on a solution.
- identified Aug 26, 2026, 03:02 PM UTC
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
- monitoring Aug 26, 2026, 03:35 PM UTC
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
- monitoring Aug 26, 2026, 05:40 PM UTC
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
- monitoring Aug 27, 2026, 04:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2026, 04:15 PM UTC
This incident has been resolved.
Major August 4, 2026 Brief interruption affecting Delivery services 3m Media Delivery
Started Aug 04, 2026, 02:58 PM UTC· resolved Aug 04, 2026, 03:01 PM UTC
- investigating Aug 04, 2026, 02:58 PM UTC
Delivery API playlist queries are failing, causing interruptions to playlist delivery
- resolved Aug 04, 2026, 03:01 PM UTC
This incident has been resolved.
Minor July 27, 2026 Content Delivery Issues 30m Media Delivery
Started Jul 27, 2026, 05:59 PM UTC· resolved Jul 27, 2026, 06:29 PM UTC
- investigating Jul 27, 2026, 05:59 PM UTC
We're aware there's issues with content delivery in our playlists. We are investigating the cause.
- identified Jul 27, 2026, 06:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 27, 2026, 06:29 PM UTC
This incident has been resolved.
Minor July 27, 2026 Delays in Broadcast Live Event creation in the US Region 39m Live Channels
Started Jul 27, 2026, 05:57 PM UTC· resolved Jul 27, 2026, 06:37 PM UTC
- investigating Jul 27, 2026, 05:57 PM UTC
We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.
- identified Jul 27, 2026, 06:18 PM UTC
The issue has been identified.
- monitoring Jul 27, 2026, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 06:37 PM UTC
This incident has been resolved. We continue to monitor.
Minor July 21, 2026 Asset Creation Slowness in Certain Region 14m Media Delivery
Started Jul 21, 2026, 01:02 AM UTC· resolved Jul 21, 2026, 01:17 AM UTC
- identified Jul 21, 2026, 01:02 AM UTC
Third party provider issue impacting Instant Live.
- monitoring Jul 21, 2026, 01:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 01:17 AM UTC
This incident has been resolved.
Minor July 15, 2026 Video live and playback issues 21h 45m Live Channels
Started Jul 15, 2026, 07:26 PM UTC· resolved Jul 16, 2026, 05:12 PM UTC
- identified Jul 15, 2026, 07:26 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Jul 15, 2026, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2026, 12:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2026, 05:12 PM UTC
This incident has been resolved.
Minor July 14, 2026 Video Playback Issues impacting Instant Live 2h 45m Live Channels
Started Jul 14, 2026, 05:20 PM UTC· resolved Jul 14, 2026, 08:05 PM UTC
- identified Jul 14, 2026, 05:20 PM UTC
Third party provider issue impacting Instant Live.
- resolved Jul 14, 2026, 08:05 PM UTC
The incident has been resolved.
Minor July 13, 2026 Live Stream Disruptions 12h 2m Live Channels
Started Jul 13, 2026, 08:48 PM UTC· resolved Jul 14, 2026, 08:50 AM UTC
- identified Jul 13, 2026, 08:48 PM UTC
Third party provider issue impacting Instant Live.
- identified Jul 13, 2026, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:50 AM UTC
This incident has been resolved.
Minor June 26, 2026 Instant Live Stream Disconnects 1h 58m Live Channels
Started Jun 26, 2026, 04:53 PM UTC· resolved Jun 26, 2026, 06:51 PM UTC
- monitoring Jun 26, 2026, 04:53 PM UTC
Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.
- resolved Jun 26, 2026, 06:51 PM UTC
No further issues observed during monitoring period. Instant Live streams are operational.
Minor June 25, 2026 Disconnections affecting Instant Live 2h 46m Live Channels
Started Jun 25, 2026, 02:05 PM UTC· resolved Jun 25, 2026, 04:51 PM UTC
- investigating Jun 25, 2026, 02:05 PM UTC
Third party provider issue impacting Instant Live.
- resolved Jun 25, 2026, 04:51 PM UTC
A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.
Minor June 18, 2026 Media reuploading and VOD trimming issue 1h 41m Media Management
Started Jun 18, 2026, 12:03 PM UTC· resolved Jun 18, 2026, 01:44 PM UTC
- investigating Jun 18, 2026, 12:03 PM UTC
We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.
- identified Jun 18, 2026, 12:36 PM UTC
We have identified the issue and are testing a possible fix.
- identified Jun 18, 2026, 12:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 18, 2026, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 01:44 PM UTC
This incident has been resolved.
Minor June 18, 2026 Increased error in Instant Live 2h 56m Live Channels, Media Delivery
Started Jun 18, 2026, 10:31 AM UTC· resolved Jun 18, 2026, 01:27 PM UTC
- identified Jun 18, 2026, 10:31 AM UTC
Third party provider issue impacting Instant Live.
- identified Jun 18, 2026, 10:54 AM UTC
Third party provider issue impacting Instant Live.
- identified Jun 18, 2026, 11:10 AM UTC
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
- monitoring Jun 18, 2026, 11:39 AM UTC
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
- resolved Jun 18, 2026, 01:27 PM UTC
The incident has been resolved.
Notice May 22, 2026 Resolved - Player Rendering Interruption (contentserver domain) 3h 10m
Started May 22, 2026, 02:00 PM UTC· resolved May 22, 2026, 05:10 PM UTC
- resolved May 22, 2026, 04:42 PM UTC
Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.
Minor May 20, 2026 Media stuck in processing after upload 32m Media Management
Started May 20, 2026, 07:47 PM UTC· resolved May 20, 2026, 08:20 PM UTC
- investigating May 20, 2026, 07:47 PM UTC
We are investigating issue with media stuck in processing after upload
- identified May 20, 2026, 08:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 20, 2026, 08:09 PM UTC
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
- resolved May 20, 2026, 08:20 PM UTC
This incident has been resolved.
Minor May 6, 2026 Elevated rebuffering and playback failures 1h 44m Live Channels, Media Delivery
Started May 06, 2026, 04:45 PM UTC· resolved May 06, 2026, 06:29 PM UTC
- identified May 06, 2026, 04:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 06:29 PM UTC
This incident has been resolved.
Minor May 5, 2026 Elevated rebuffering and startup times for some on-demand assets and live streams 1h 57m Live Channels, Media Delivery
Started May 05, 2026, 06:58 PM UTC· resolved May 05, 2026, 08:55 PM UTC
- identified May 05, 2026, 06:58 PM UTC
Third party provider issue impacting Instant Live.
- monitoring May 05, 2026, 07:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 08:55 PM UTC
This incident has been resolved.