JW Player incident

Slow Stream start up times for Broadcast Live Events in the US Region

Minor Resolved View vendor source →

JW Player experienced a minor incident on August 28, 2026 affecting Live Channels, lasting 6d 11h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 08:43 PM UTC
Resolved
Sep 04, 2026, 08:14 AM UTC
Duration
6d 11h
Detected by Pingoru
Aug 28, 2026, 08:43 PM UTC

Affected components

Live Channels

Update timeline

  1. investigating Aug 28, 2026, 08:43 PM UTC

    We are currently investigating this issue. We advise creating new streams in the EU Region.

  2. monitoring Aug 28, 2026, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 29, 2026, 11:58 PM UTC

    We're seeing the slow stream start up times recur in the US Region and are investigating.

  4. monitoring Aug 30, 2026, 12:46 AM UTC

    A fix has been implemented and we are monitoring stream start-up times in the US Region for stability.

  5. resolved Sep 04, 2026, 08:14 AM UTC

    This incident has been resolved.