JW Player incident

Elevated webhook delivery latency

Minor Resolved View vendor source →

JW Player experienced a minor incident on September 24, 2026 affecting Live Channels, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 05:44 PM UTC
Resolved
Sep 24, 2026, 06:23 PM UTC
Duration
39m
Detected by Pingoru
Sep 24, 2026, 05:44 PM UTC

Affected components

Live Channels

Update timeline

  1. identified Sep 24, 2026, 05:44 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Sep 24, 2026, 06:23 PM UTC

    This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.