JW Player experienced a minor incident on October 21, 2026 affecting Media Delivery and Media Management, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Media DeliveryMedia Management
Update timeline
- identified Oct 21, 2026, 09:39 PM UTC
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
- resolved Oct 21, 2026, 10:09 PM UTC
The incident has been resolved.