JW Player incident

Degraded Streaming for Broadcast Live Events in the US Region

Minor Resolved View vendor source →

JW Player experienced a minor incident on September 25, 2026 affecting Live Channels, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 12:08 AM UTC
Resolved
Sep 25, 2026, 07:06 AM UTC
Duration
6h 57m
Detected by Pingoru
Sep 25, 2026, 12:08 AM UTC

Affected components

Live Channels

Update timeline

  1. investigating Sep 25, 2026, 12:08 AM UTC

    We are currently investigating issues with Broadcast Live Events in the US Region.

  2. identified Sep 25, 2026, 12:45 AM UTC

    We have identified this issue and confirmed it to be related to 3rd Party Vendor services.

  3. monitoring Sep 25, 2026, 01:24 AM UTC

    We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue.

  4. resolved Sep 25, 2026, 07:06 AM UTC

    The issue has been resolved