JW Player experienced a minor incident on August 26, 2026 affecting Data & Analytics, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Data & Analytics
Update timeline
- investigating Aug 26, 2026, 11:49 AM UTC
We are currently investigating a potential delay in our analytics data
- identified Aug 26, 2026, 01:06 PM UTC
The issue has been identified and we are working on a solution.
- identified Aug 26, 2026, 03:02 PM UTC
Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution.
- monitoring Aug 26, 2026, 03:35 PM UTC
A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today.
- monitoring Aug 26, 2026, 05:40 PM UTC
Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day
- monitoring Aug 27, 2026, 04:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 27, 2026, 04:15 PM UTC
This incident has been resolved.