JW Player incident

Inaccurate numbers in Dashboard System Usage

Resolved after 2 minutes, affecting Data & Analytics, on October 22, 2026.

identified Oct 22, 2026, 02:18 PM UTC

We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.

Started
Oct 22, 2026, 02:18 PM UTC
Resolved
Oct 22, 2026, 02:20 PM UTC
Duration
2m
Detected by Pingoru
Oct 22, 2026, 02:18 PM UTC

Affected components

Data & Analytics

Update timeline

  1. identified Oct 22, 2026, 02:18 PM UTC

    We are aware that the System Usage page in the JWX Dashboard is showing usage numbers that are higher than they should be. Please ignore the System Usage numbers for now. Our team has found the cause and is working on a fix. We will post an update here once it is fixed.

  2. resolved Oct 22, 2026, 02:20 PM UTC

    This incident has been resolved.

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