JW Player Outage History
JW Player is up right nowPingoru has recorded 54 incidents for JW Player: 45 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 16 of 720 (2%) |
| May 2026 | 4 | 7 of 744 (1%) |
| June 2026 | 4 | 8 of 720 (1%) |
| July 2026 | 8 | 69 of 744 (9%) |
| August 2026 | 3 | 104 of 744 (14%) |
| September 2026 | 3 | 89 of 720 (12%) |
| October 2026 | 5 | 30 of 590 (5%) |
Incidents, newest first
Minor April 27, 2026 Issues downloading MP4 assets 7h 32m Live Channels, Media Delivery
Started Apr 27, 2026, 08:19 PM UTC· resolved Apr 28, 2026, 03:51 AM UTC
- identified Apr 27, 2026, 08:19 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Apr 27, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 03:51 AM UTC
This incident has been resolved.
Minor April 22, 2026 Increased re-buffering and errors for some assets and live streams 1h 37m Live Channels, Media Delivery
Started Apr 22, 2026, 06:13 PM UTC· resolved Apr 22, 2026, 07:50 PM UTC
- identified Apr 22, 2026, 06:13 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Apr 22, 2026, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 07:50 PM UTC
This incident has been resolved.
Minor April 21, 2026 Ingest delays for some assets 6h 25m Live Channels, Media Delivery
Started Apr 21, 2026, 05:42 PM UTC· resolved Apr 22, 2026, 12:08 AM UTC
- identified Apr 21, 2026, 05:42 PM UTC
Third party provider issue impacting Instant Live.
- identified Apr 21, 2026, 06:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 21, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 12:08 AM UTC
The incident has been resolved.
Minor March 31, 2026 Geo Location Controls Degraded 6m Studio DRM
Started Mar 31, 2026, 04:54 PM UTC· resolved Mar 31, 2026, 05:00 PM UTC
- investigating Mar 31, 2026, 04:54 PM UTC
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
- monitoring Mar 31, 2026, 04:58 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 31, 2026, 05:00 PM UTC
This incident has been resolved.
Major March 23, 2026 DRM Issues affecting US and Asia regions 29m Studio DRM
Started Mar 23, 2026, 03:14 PM UTC· resolved Mar 23, 2026, 03:44 PM UTC
- monitoring Mar 23, 2026, 03:14 PM UTC
Increased latency and 5xx on DRM platform requests
- monitoring Mar 23, 2026, 03:17 PM UTC
We have applied a fix and are monitoring performance
- resolved Mar 23, 2026, 03:44 PM UTC
This incident has been resolved.
Minor March 11, 2026 Video Uploads Failing 49m Dashboard, Media Management
Started Mar 11, 2026, 05:30 PM UTC· resolved Mar 11, 2026, 06:19 PM UTC
- investigating Mar 11, 2026, 05:30 PM UTC
We are currently investigating an issue affecting video uploads. Our engineering team is investigating.
- monitoring Mar 11, 2026, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 06:19 PM UTC
This incident has been resolved.
Minor March 6, 2026 Video clips audio loss - 6 March 2026 2h 55m Media Delivery
Started Mar 06, 2026, 11:03 PM UTC· resolved Mar 07, 2026, 01:59 AM UTC
- identified Mar 06, 2026, 11:03 PM UTC
Third party provider issue impacting Instant Live.
- resolved Mar 07, 2026, 01:59 AM UTC
The incident has been resolved.
Minor February 24, 2026 Delayed video ingest and webhook delivery 4h 23m Live Channels, Media Delivery
Started Feb 24, 2026, 08:11 PM UTC· resolved Feb 25, 2026, 12:34 AM UTC
- investigating Feb 24, 2026, 08:11 PM UTC
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
- investigating Feb 24, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- identified Feb 24, 2026, 08:39 PM UTC
Our teams have identified the cause of the delays and are actively working on recovery.
- monitoring Feb 24, 2026, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 12:34 AM UTC
This incident has been resolved.
Minor February 23, 2026 Direct Upload failures for some customers 1h 26m Live Channels, Media Delivery
Started Feb 23, 2026, 02:34 PM UTC· resolved Feb 23, 2026, 04:00 PM UTC
- investigating Feb 23, 2026, 02:34 PM UTC
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
- monitoring Feb 23, 2026, 02:48 PM UTC
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
- monitoring Feb 23, 2026, 02:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2026, 04:00 PM UTC
The issue has been resolved and all systems are operational.
Minor February 19, 2026 New Monetization Campaigns 1h 45m Dashboard
Started Feb 19, 2026, 06:12 PM UTC· resolved Feb 19, 2026, 07:57 PM UTC
- investigating Feb 19, 2026, 06:12 PM UTC
We are currently investigating an an issue where new monetization campaigns cannot be started.
- identified Feb 19, 2026, 06:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 19, 2026, 07:57 PM UTC
This incident has been resolved.
Notice February 13, 2026 AI Publish Assistant and Audio Experiences Service Degraded Performance 6d
Started Feb 13, 2026, 07:40 PM UTC· resolved Feb 19, 2026, 08:25 PM UTC
- investigating Feb 13, 2026, 07:40 PM UTC
We are currently investigating this issue.
- identified Feb 13, 2026, 08:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 13, 2026, 10:01 PM UTC
We’re currently monitoring issues with an upstream provider.
- resolved Feb 19, 2026, 08:25 PM UTC
Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.
Minor January 29, 2026 Corruption on some segments of some videos 3d 7h Live Channels
Started Jan 29, 2026, 06:27 PM UTC· resolved Feb 02, 2026, 02:07 AM UTC
- identified Jan 29, 2026, 06:27 PM UTC
Third party provider issue impacting Instant Live.
- investigating Jan 29, 2026, 06:30 PM UTC
We are currently investigating this issue.
- identified Jan 29, 2026, 08:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 30, 2026, 07:13 PM UTC
A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.
- monitoring Feb 01, 2026, 05:04 PM UTC
We have completed the remediation steps for impacted assets and will be monitoring.
- resolved Feb 02, 2026, 02:07 AM UTC
This incident has been resolved.
Minor January 23, 2026 Elevated Livestream Errors - 23 January 2026 5h 22m Live Channels
Started Jan 23, 2026, 01:08 AM UTC· resolved Jan 23, 2026, 06:31 AM UTC
- identified Jan 23, 2026, 01:08 AM UTC
Third party provider issue impacting Instant Live.
- monitoring Jan 23, 2026, 01:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 06:31 AM UTC
This incident has been resolved.
Minor January 8, 2026 Analytics Service Degradation 33m Data & Analytics
Started Jan 08, 2026, 08:03 PM UTC· resolved Jan 08, 2026, 08:37 PM UTC
- investigating Jan 08, 2026, 08:03 PM UTC
We are currently investigating this issue.
- identified Jan 08, 2026, 08:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 08:37 PM UTC
This incident has been resolved.
Notice December 17, 2025 Playlist Delivery Issue 1h 3m Media Delivery
Started Dec 17, 2025, 02:42 PM UTC· resolved Dec 17, 2025, 03:45 PM UTC
- monitoring Dec 17, 2025, 02:42 PM UTC
We have had an incident with playlist delivery resulting in deteriorated performance. The incident has been resolved and we're monitoring recovery.
- resolved Dec 17, 2025, 03:45 PM UTC
This incident has been resolved.
Notice December 12, 2025 Playlist delivery errors 12m Media Delivery
Started Dec 12, 2025, 08:59 PM UTC· resolved Dec 12, 2025, 09:12 PM UTC
- investigating Dec 12, 2025, 08:59 PM UTC
We’ve identified an issue that caused issues with player and playlist delivery. We have fixed the issue but there might still be a higher latency on playlist delivery. We expect to recover soon.
- resolved Dec 12, 2025, 09:12 PM UTC
This incident has been resolved.
Minor December 2, 2025 Elevated errors going live 2h 10m Live Channels
Started Dec 02, 2025, 06:56 PM UTC· resolved Dec 02, 2025, 09:07 PM UTC
- identified Dec 02, 2025, 06:56 PM UTC
Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.
- monitoring Dec 02, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2025, 09:07 PM UTC
This incident has been resolved.
Minor November 20, 2025 Increase in error rates for image delivery 3h 37m Live Channels, Media Delivery
Started Nov 20, 2025, 05:50 PM UTC· resolved Nov 20, 2025, 09:27 PM UTC
- identified Nov 20, 2025, 05:50 PM UTC
Third party provider issue impacting Instant Live.
- identified Nov 20, 2025, 06:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 20, 2025, 09:27 PM UTC
This incident has been resolved.
Minor October 23, 2025 Investigating elevated playback errors on Chrome version 141.0.7390.123 and later 13d 9h Live Channels, Media Delivery
Started Oct 23, 2025, 02:21 PM UTC· resolved Nov 06, 2025, 12:01 AM UTC
- investigating Oct 23, 2025, 02:21 PM UTC
Third party provider issue impacting Instant Live.
- identified Oct 23, 2025, 06:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 24, 2025, 04:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 28, 2025, 04:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 30, 2025, 08:39 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 06, 2025, 12:01 AM UTC
This incident has been resolved.
Major October 21, 2025 Custom Reports and Analytics Experiencing Issues 2h 46m Data & Analytics
Started Oct 21, 2025, 08:35 PM UTC· resolved Oct 21, 2025, 11:22 PM UTC
- investigating Oct 21, 2025, 08:35 PM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 09:10 PM UTC
We’ve identified the issue and are working to restore services.
- identified Oct 21, 2025, 09:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2025, 10:50 PM UTC
We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.
- resolved Oct 21, 2025, 11:22 PM UTC
This incident has been resolved.
Minor October 20, 2025 Broadcast Live Events within the US-East-1 region are not being created as expected 7h 42m Dashboard, Broadcast Live, Live Channels, Media Delivery and 2 more
Started Oct 20, 2025, 03:27 PM UTC· resolved Oct 20, 2025, 11:10 PM UTC
- identified Oct 20, 2025, 03:27 PM UTC
We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.
- identified Oct 20, 2025, 03:43 PM UTC
We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region. We are continuing to monitor this issue.
- identified Oct 20, 2025, 07:45 PM UTC
We are continuing to monitor this issue.
- identified Oct 20, 2025, 08:55 PM UTC
We are continuing to monitor this issue.
- identified Oct 20, 2025, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 09:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 10:27 PM UTC
All systems are now working, and we are going to continue to monitor the situation.
- monitoring Oct 20, 2025, 10:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:10 PM UTC
This incident has been resolved.
Minor October 20, 2025 Degraded perfomances of JWP services 4h 15m Dashboard, Broadcast Live, Live Channels, Media Delivery and 2 more
Started Oct 20, 2025, 10:32 AM UTC· resolved Oct 20, 2025, 02:48 PM UTC
- monitoring Oct 20, 2025, 10:32 AM UTC
The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.
- monitoring Oct 20, 2025, 12:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 02:48 PM UTC
This incident has been resolved.
Minor October 3, 2025 Increased error rates for video ingest and playback for on-demand assets 2h 1m Live Channels, Media Delivery
Started Oct 03, 2025, 01:01 PM UTC· resolved Oct 03, 2025, 03:03 PM UTC
- investigating Oct 03, 2025, 01:01 PM UTC
Third party provider issue impacting Instant Live.
- identified Oct 03, 2025, 01:27 PM UTC
The issue causing the increase in errors has been identified, and a fix is in progress.
- identified Oct 03, 2025, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 03, 2025, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 03:03 PM UTC
This incident has been resolved.
Major September 29, 2025 Accessibility issue with the Instant Live feature 58m Live Channels
Started Sep 29, 2025, 05:51 PM UTC· resolved Sep 29, 2025, 06:49 PM UTC
- investigating Sep 29, 2025, 05:51 PM UTC
We're investigating an authentication issue with the Instant Live feature
- identified Sep 29, 2025, 06:16 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Sep 29, 2025, 06:49 PM UTC
This incident has been resolved.
Minor September 22, 2025 Elevated error rates for video ingest and playback for assets and live streams 4h 52m Live Channels, Media Delivery
Started Sep 22, 2025, 04:50 PM UTC· resolved Sep 22, 2025, 09:42 PM UTC
- investigating Sep 22, 2025, 04:50 PM UTC
The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
- identified Sep 22, 2025, 05:42 PM UTC
Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.
- monitoring Sep 22, 2025, 06:58 PM UTC
Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.
- monitoring Sep 22, 2025, 07:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2025, 09:42 PM UTC
The incident has been resolved.