JW Player had 41 outages in the last 2 years totaling 232h 58m of downtime — averaging 1.7 incidents per month.
There were 41 JW Player outages since May 28, 2025 totaling 232h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.
We are continuing to monitor for any further issues.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The issue causing the increase in errors has been identified, and a fix is in progress.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating an authentication issue with the Instant Live feature
The issue has been identified, and a fix is being implemented.
This incident has been resolved.
The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.
Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.
We are continuing to monitor for any further issues.
The incident has been resolved.
Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The EU Region of Broadcast Live is experiencing long fragment and manifest fetch times, leading to unexpected buffering. We are currently investigating this issue and will provide more updates shortly. In the meantime, we recommend to use the North America region for any streams.
We have increased the levels of cache within the Europe region and all monitoring has returned to normal.
Third party provider issue impacting Instant Live.
Systems are recovering and we are being monitored
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue where audio with high bit depth (24 bit audio) is corrupted on ingest in some cases. We have identified the cause and are preparing a fix. We will share updates as progress is made
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
This incident has been resolved.
We are currently experiencing degraded performance on our Delivery API. Our Team is currently investigating the matter.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Third party provider issue impacting Instant Live.
This incident has been resolved
We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.
We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version. If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.