JW Player incident

Media stuck in processing after upload

Minor Resolved View vendor source →

JW Player experienced a minor incident on May 20, 2026 affecting Media Management, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 07:47 PM UTC
Resolved
May 20, 2026, 08:20 PM UTC
Duration
32m
Detected by Pingoru
May 20, 2026, 07:47 PM UTC

Affected components

Media Management

Update timeline

  1. investigating May 20, 2026, 07:47 PM UTC

    We are investigating issue with media stuck in processing after upload

  2. identified May 20, 2026, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2026, 08:09 PM UTC

    Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.

  4. resolved May 20, 2026, 08:20 PM UTC

    This incident has been resolved.