JW Player experienced a minor incident on July 15, 2026 affecting Live Channels, lasting 21h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Live Channels
Update timeline
- identified Jul 15, 2026, 07:26 PM UTC
Third party provider issue impacting Instant Live.
- monitoring Jul 15, 2026, 09:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2026, 12:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2026, 05:12 PM UTC
This incident has been resolved.