JW Player incident

Asset Creation Slowness in Certain Region

Minor Resolved View vendor source →

JW Player experienced a minor incident on July 21, 2026 affecting Media Delivery, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 01:02 AM UTC
Resolved
Jul 21, 2026, 01:17 AM UTC
Duration
14m
Detected by Pingoru
Jul 21, 2026, 01:02 AM UTC

Affected components

Media Delivery

Update timeline

  1. identified Jul 21, 2026, 01:02 AM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jul 21, 2026, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 01:17 AM UTC

    This incident has been resolved.