JW Player incident

Elevated rebuffering and startup times for some on-demand assets and live streams

Minor Resolved View vendor source →

JW Player experienced a minor incident on May 5, 2026 affecting Live Channels and Media Delivery, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 06:58 PM UTC
Resolved
May 05, 2026, 08:55 PM UTC
Duration
1h 57m
Detected by Pingoru
May 05, 2026, 06:58 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified May 05, 2026, 06:58 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring May 05, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 08:55 PM UTC

    This incident has been resolved.