JW Player incident

Media reuploading and VOD trimming issue

Minor Resolved View vendor source →

JW Player experienced a minor incident on June 18, 2026 affecting Media Management, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 12:03 PM UTC
Resolved
Jun 18, 2026, 01:44 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 18, 2026, 12:03 PM UTC

Affected components

Media Management

Update timeline

  1. investigating Jun 18, 2026, 12:03 PM UTC

    We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

  2. identified Jun 18, 2026, 12:36 PM UTC

    We have identified the issue and are testing a possible fix.

  3. identified Jun 18, 2026, 12:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 18, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 01:44 PM UTC

    This incident has been resolved.