JW Player experienced a minor incident on July 13, 2026 affecting Live Channels, lasting 12h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Live Channels
Update timeline
- identified Jul 13, 2026, 08:48 PM UTC
Third party provider issue impacting Instant Live.
- identified Jul 13, 2026, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 14, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:50 AM UTC
This incident has been resolved.