JW Player experienced a minor incident on June 18, 2026 affecting Live Channels and Media Delivery, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Live ChannelsMedia Delivery
Update timeline
- identified Jun 18, 2026, 10:31 AM UTC
Third party provider issue impacting Instant Live.
- identified Jun 18, 2026, 10:54 AM UTC
Third party provider issue impacting Instant Live.
- identified Jun 18, 2026, 11:10 AM UTC
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
- monitoring Jun 18, 2026, 11:39 AM UTC
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
- resolved Jun 18, 2026, 01:27 PM UTC
The incident has been resolved.