DrFirst Outage History

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There were 11 DrFirst outages since February 5, 2026 totaling 208h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.drfirst.com

Minor May 1, 2026

Retail & Portal Practice User Login Disruption

Detected by Pingoru
May 01, 2026, 01:48 PM UTC
Resolved
May 01, 2026, 04:04 PM UTC
Duration
2h 16m
Affected: E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)
Timeline · 8 updates
  1. investigating May 01, 2026, 01:48 PM UTC

    We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.

  2. investigating May 01, 2026, 02:03 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2026, 02:19 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 01, 2026, 02:51 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 01, 2026, 03:37 PM UTC

    We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.

  6. identified May 01, 2026, 03:53 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring May 01, 2026, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved May 01, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Intermittent Performance Issues with Prescription Routing (Gadget)

Detected by Pingoru
Apr 27, 2026, 06:48 PM UTC
Resolved
Apr 27, 2026, 09:27 PM UTC
Duration
2h 39m
Affected: Prescription Routing (Gadget)
Timeline · 6 updates
  1. investigating Apr 27, 2026, 06:48 PM UTC

    Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Apr 27, 2026, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 27, 2026, 07:32 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 27, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 27, 2026, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 27, 2026, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )

Detected by Pingoru
Apr 17, 2026, 01:46 AM UTC
Resolved
Apr 17, 2026, 03:18 AM UTC
Duration
1h 32m
Affected: E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)
Timeline · 4 updates
  1. investigating Apr 17, 2026, 01:46 AM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Apr 17, 2026, 01:47 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 17, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 17, 2026, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Prescription Processing Delays — Third Party Vendor Performance Degradation

Detected by Pingoru
Apr 13, 2026, 08:16 PM UTC
Resolved
Apr 13, 2026, 09:16 PM UTC
Duration
59m
Affected: Prescription Routing (Gadget)
Timeline · 3 updates
  1. investigating Apr 13, 2026, 08:16 PM UTC

    We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.

  2. investigating Apr 13, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026

Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)

Detected by Pingoru
Mar 27, 2026, 02:47 PM UTC
Resolved
Mar 27, 2026, 02:56 PM UTC
Duration
9m
Affected: E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
Timeline · 4 updates
  1. investigating Mar 27, 2026, 02:47 PM UTC

    Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Mar 27, 2026, 02:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 27, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 27, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2026

3rd Party Pharmacy Network - Prescribing Issue

Detected by Pingoru
Mar 19, 2026, 09:20 PM UTC
Resolved
Mar 27, 2026, 11:15 AM UTC
Duration
7d 13h
Affected: Pharmacy Network - Prescribing
Timeline · 8 updates
  1. investigating Mar 19, 2026, 09:20 PM UTC

    We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.

  2. investigating Mar 20, 2026, 02:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 20, 2026, 07:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 23, 2026, 12:29 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 24, 2026, 11:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Mar 25, 2026, 12:41 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Mar 26, 2026, 12:49 PM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Mar 27, 2026, 11:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Detected by Pingoru
Feb 25, 2026, 01:03 PM UTC
Resolved
Feb 25, 2026, 01:35 PM UTC
Duration
31m
Affected: E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)
Timeline · 3 updates
  1. investigating Feb 25, 2026, 01:03 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Feb 25, 2026, 01:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 25, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Detected by Pingoru
Feb 23, 2026, 10:05 PM UTC
Resolved
Feb 24, 2026, 03:15 AM UTC
Duration
5h 10m
Affected: EPCS IDP (Experian/ID.me)
Timeline · 4 updates
  1. investigating Feb 23, 2026, 10:05 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

  2. investigating Feb 23, 2026, 11:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 12:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 24, 2026, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Detected by Pingoru
Feb 23, 2026, 05:09 PM UTC
Resolved
Feb 23, 2026, 07:46 PM UTC
Duration
2h 37m
Affected: Medical - Patient Financial Responsibility(PFR)Medical - Prior Auth Requirements(PAR)Medical - Prior Auth Submission(PAS)Pharmacy - Realtime Pharmacy Benefits(RTPB)
Timeline · 4 updates
  1. investigating Feb 23, 2026, 05:09 PM UTC

    DrFirst is aware of an issue affecting Electronic Prior Authorization (Myndshft) that may cause intermittent performance degradation for some customers. Our engineering team is actively investigating and working toward a resolution.

  2. identified Feb 23, 2026, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 23, 2026, 06:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Feb 23, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)

Detected by Pingoru
Feb 09, 2026, 05:38 PM UTC
Resolved
Feb 09, 2026, 05:42 PM UTC
Duration
3m
Affected: E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Timeline · 2 updates
  1. investigating Feb 09, 2026, 05:38 PM UTC

    We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. resolved Feb 09, 2026, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

CVS Prescription Processing Delays

Detected by Pingoru
Feb 05, 2026, 05:25 PM UTC
Resolved
Feb 06, 2026, 04:06 AM UTC
Duration
10h 41m
Affected: E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Region 5 (Rcopia)
Timeline · 8 updates
  1. investigating Feb 05, 2026, 05:25 PM UTC

    We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.

  2. investigating Feb 05, 2026, 06:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 05, 2026, 07:00 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 05, 2026, 07:39 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 05, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  6. investigating Feb 05, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  7. identified Feb 05, 2026, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  8. resolved Feb 06, 2026, 04:06 AM UTC

    Scheduled E-Prescribing Desktop and Mobile maintenance completed.

Read the full incident report →

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