DrFirst Outage History

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.

Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.

Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy - Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.

DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Please log any support request via help.drfirst.com Thank you for your patience.

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Backline is currently experiencing latency issues. Our team is investigating and we will provide updates as soon as possible. We apologize for the inconvenience.

We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.

We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York in Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.

We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.

We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

We are continuing to investigate this issue.

We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.

We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality. Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible. We will provide an update as more information becomes available.

We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation. In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.

We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.

We are continuing to investigate this issue.

We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.