DrFirst Outage History

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Pingoru has recorded 68 incidents for DrFirst: 57 in the last 12 months and 16 in the last 90 days.

Source: status.drfirst.com

68incidents recorded
57last 12 months
16last 90 days
24 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOctNov2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov2%
Pingoru began tracking DrFirst in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202635 of 720 (1%)
May 202614366 of 744 (49%)
June 2026764 of 720 (9%)
July 20265336 of 744 (45%)
August 2026734 of 744 (5%)
September 2026930 of 720 (4%)
October 202600 of 744 (0%)
November 202625 of 279 (2%)

Incidents, newest first

Minor November 3, 2026 iPrescribe Support Incident Notice 1h 36m iPrescribe Live Messaging/Chat

Started Nov 03, 2026, 01:08 PM UTC· resolved Nov 03, 2026, 02:45 PM UTC

  1. investigating Nov 03, 2026, 01:08 PM UTC

    We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.

  2. investigating Nov 03, 2026, 01:49 PM UTC

    We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.

  3. resolved Nov 03, 2026, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 2, 2026 Intermittent Performance Issues - Pharmacy Network - Prescribing 3h 14m Pharmacy Network - Prescribing

Started Nov 02, 2026, 03:53 PM UTC· resolved Nov 02, 2026, 07:07 PM UTC

  1. investigating Nov 02, 2026, 03:53 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. monitoring Nov 02, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 02, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 24, 2026 Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) 1h 15m Pharmacy - Pharmacy Prior Authorization

Started Sep 24, 2026, 05:00 PM UTC· resolved Sep 24, 2026, 06:16 PM UTC

  1. investigating Sep 24, 2026, 05:00 PM UTC

    Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Sep 24, 2026, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2026, 06:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026 PDMP Third-Party Incident 1h 32m PDMP

Started Sep 23, 2026, 02:25 PM UTC· resolved Sep 23, 2026, 03:58 PM UTC

  1. investigating Sep 23, 2026, 02:25 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

  2. identified Sep 23, 2026, 02:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 23, 2026, 03:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 21, 2026 Issues with Phone Support (Support Services) 2h 18m DrFirst US Strategic & Premier Phone Support

Started Sep 21, 2026, 03:20 PM UTC· resolved Sep 21, 2026, 05:38 PM UTC

  1. investigating Sep 21, 2026, 03:20 PM UTC

    DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.

  2. identified Sep 21, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 05:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026 Intermittent Login Issues with E-Prescribing Desktop (Rcopia) 10m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 1 more

Started Sep 18, 2026, 05:38 PM UTC· resolved Sep 18, 2026, 05:48 PM UTC

  1. investigating Sep 18, 2026, 05:38 PM UTC

    Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Sep 18, 2026, 05:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2026 Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization 19h 53m Pharmacy - Pharmacy Prior Authorization

Started Sep 17, 2026, 06:42 PM UTC· resolved Sep 18, 2026, 02:36 PM UTC

  1. investigating Sep 17, 2026, 06:42 PM UTC

    Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Sep 17, 2026, 07:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2026, 07:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 17, 2026, 09:10 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 18, 2026, 02:07 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Sep 18, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2026 Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3) 2h 3m E-Prescribing Desktop Region 3 (Rcopia)

Started Sep 11, 2026, 01:16 PM UTC· resolved Sep 11, 2026, 03:19 PM UTC

  1. investigating Sep 11, 2026, 01:16 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Sep 11, 2026, 02:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 11, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2026 Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) 1h 10m E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Started Sep 08, 2026, 04:01 PM UTC· resolved Sep 08, 2026, 05:12 PM UTC

  1. investigating Sep 08, 2026, 04:01 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Sep 08, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 08, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 PDMP Third-Party Incident 54m PDMP

Started Sep 03, 2026, 01:44 PM UTC· resolved Sep 03, 2026, 02:38 PM UTC

  1. investigating Sep 03, 2026, 01:44 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

  2. monitoring Sep 03, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 03, 2026, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026 Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) 29m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 1 more

Started Sep 03, 2026, 12:25 AM UTC· resolved Sep 03, 2026, 12:55 AM UTC

  1. investigating Sep 03, 2026, 12:25 AM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Sep 03, 2026, 12:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 03, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2026 PDMP Third-Party Incident for Wisconsin 19h 28m PDMP

Started Aug 28, 2026, 09:17 PM UTC· resolved Aug 29, 2026, 04:45 PM UTC

  1. investigating Aug 28, 2026, 09:17 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.

  2. investigating Aug 28, 2026, 09:28 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.

  3. resolved Aug 29, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2026 PDMP Third-Party Incident 5h 55m PDMP

Started Aug 28, 2026, 03:21 PM UTC· resolved Aug 28, 2026, 09:16 PM UTC

  1. investigating Aug 28, 2026, 03:21 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.

  2. investigating Aug 28, 2026, 03:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 28, 2026, 05:32 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 28, 2026, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Aug 28, 2026, 08:12 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.

  6. resolved Aug 28, 2026, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026 PDMP Third-Party Incident 2h 22m PDMP

Started Aug 27, 2026, 07:49 PM UTC· resolved Aug 27, 2026, 10:12 PM UTC

  1. investigating Aug 27, 2026, 07:49 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.

  2. investigating Aug 27, 2026, 08:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 27, 2026, 09:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 27, 2026, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2026 Issues with DrFirst US Strategic & Premier Phone Support 4h 6m DrFirst US Strategic & Premier Phone Support

Started Aug 25, 2026, 01:31 PM UTC· resolved Aug 25, 2026, 05:37 PM UTC

  1. investigating Aug 25, 2026, 01:31 PM UTC

    DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Please log any support request via help.drfirst.com Thank you for your patience.

  2. identified Aug 25, 2026, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 25, 2026, 02:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 25, 2026, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 25, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026 Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) Region 5 29m E-Prescribing Desktop Region 5 (Rcopia)

Started Aug 18, 2026, 06:58 PM UTC· resolved Aug 18, 2026, 07:28 PM UTC

  1. investigating Aug 18, 2026, 06:58 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. resolved Aug 18, 2026, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2026 Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) 20m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 1 more

Started Aug 11, 2026, 04:44 PM UTC· resolved Aug 11, 2026, 05:05 PM UTC

  1. investigating Aug 11, 2026, 04:44 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Aug 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 11, 2026, 05:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026 Intermittent Performance Issues - Backline 42m Backline

Started Aug 05, 2026, 05:27 PM UTC· resolved Aug 05, 2026, 06:10 PM UTC

  1. investigating Aug 05, 2026, 05:27 PM UTC

    Backline is currently experiencing latency issues. Our team is investigating and we will provide updates as soon as possible. We apologize for the inconvenience.

  2. resolved Aug 05, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Delays in Prescription Routing - Third Party Service Related 2h 1m Pharmacy Network - Prescribing

Started Jul 27, 2026, 03:47 PM UTC· resolved Jul 27, 2026, 05:49 PM UTC

  1. investigating Jul 27, 2026, 03:47 PM UTC

    We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.

  2. investigating Jul 27, 2026, 04:21 PM UTC

    We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.

  3. identified Jul 27, 2026, 04:30 PM UTC

    3rd Party has identified the issue. Scripts are isolated to Ohio and New York

  4. resolved Jul 27, 2026, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 25, 2026 Rcopia Staging Environment Login Issue 1h 9m E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Started Jul 25, 2026, 06:06 PM UTC· resolved Jul 25, 2026, 07:15 PM UTC

  1. investigating Jul 25, 2026, 06:06 PM UTC

    We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.

  2. resolved Jul 25, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026 Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue 19h 38m Pharmacy - Realtime Pharmacy Benefits(RTPB)

Started Jul 23, 2026, 06:11 PM UTC· resolved Jul 24, 2026, 01:49 PM UTC

  1. investigating Jul 23, 2026, 06:11 PM UTC

    We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.

  2. monitoring Jul 23, 2026, 09:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 01:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026 PDMP Third-Party Incident for Tennessee 18d 22h PDMP

Started Jul 17, 2026, 05:55 PM UTC· resolved Aug 05, 2026, 04:49 PM UTC

  1. investigating Jul 17, 2026, 05:55 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated

  2. investigating Jul 17, 2026, 06:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 21, 2026, 09:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 23, 2026, 02:00 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 24, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Jul 24, 2026, 06:26 PM UTC

    We are currently investigating this issue.

  7. investigating Jul 27, 2026, 03:25 PM UTC

    We are continuing to investigate this issue.

  8. investigating Jul 30, 2026, 12:48 AM UTC

    Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.

  9. investigating Aug 04, 2026, 04:34 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.

  10. resolved Aug 05, 2026, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026 Intermittent Performance Issues - Backline 26m Backline

Started Jul 13, 2026, 07:25 PM UTC· resolved Jul 13, 2026, 07:52 PM UTC

  1. investigating Jul 13, 2026, 07:25 PM UTC

    Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Jul 13, 2026, 07:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 13, 2026, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026 Intermittent Performance Issues - Backline 1h 55m Backline

Started Jun 30, 2026, 05:39 PM UTC· resolved Jun 30, 2026, 07:34 PM UTC

  1. investigating Jun 30, 2026, 05:39 PM UTC

    Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Jun 30, 2026, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 30, 2026, 06:38 PM UTC

    Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work. We will notify you when monitoring is concluded. Thank you for your patience. The Backline Team

  4. resolved Jun 30, 2026, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2026 Intermittent Performance Issues - Pharmacy Network - Prescribing 7h 32m Prescription Routing (Gadget)

Started Jun 26, 2026, 04:52 PM UTC· resolved Jun 27, 2026, 12:24 AM UTC

  1. investigating Jun 26, 2026, 04:52 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Jun 26, 2026, 05:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 26, 2026, 06:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 26, 2026, 06:09 PM UTC

    We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.

  5. identified Jun 26, 2026, 07:29 PM UTC

    We have identified the root cause and are finalizing the fix.

  6. monitoring Jun 26, 2026, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 27, 2026, 12:24 AM UTC

    This incident has been resolved.

Read the full incident report →