Resolved after 18 days 22 hours, affecting PDMP, on July 17, 2026.
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Affected components
Update timeline
- investigating Jul 17, 2026, 05:55 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
- investigating Jul 17, 2026, 06:57 PM UTC
We are continuing to investigate this issue.
- investigating Jul 21, 2026, 09:20 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 02:00 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 24, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 24, 2026, 06:26 PM UTC
We are currently investigating this issue.
- investigating Jul 27, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2026, 12:48 AM UTC
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
- investigating Aug 04, 2026, 04:34 PM UTC
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
- resolved Aug 05, 2026, 04:49 PM UTC
This incident has been resolved.
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