DrFirst incident

Intermittent issues for the PDMP 3rd party vendor

Minor Ongoing View vendor source →

DrFirst is currently experiencing a minor incident affecting PDMP, which began 8d ago. The vendor's full update timeline is below.

Started
Jul 17, 2026, 05:55 PM UTC
Resolved
Ongoing
Duration
● 8d 9h
Detected by Pingoru
Jul 17, 2026, 05:55 PM UTC

Affected components

PDMP

Update timeline

  1. investigating Jul 17, 2026, 05:55 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated

  2. investigating Jul 17, 2026, 06:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 21, 2026, 09:20 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 23, 2026, 02:00 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 24, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Jul 24, 2026, 06:26 PM UTC

    We are currently investigating this issue.