DrFirst experienced a minor incident on July 17, 2026 affecting PDMP, lasting 18d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 05:55 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
- investigating Jul 17, 2026, 06:57 PM UTC
We are continuing to investigate this issue.
- investigating Jul 21, 2026, 09:20 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 02:00 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 24, 2026, 01:50 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 24, 2026, 06:26 PM UTC
We are currently investigating this issue.
- investigating Jul 27, 2026, 03:25 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2026, 12:48 AM UTC
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
- investigating Aug 04, 2026, 04:34 PM UTC
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
- resolved Aug 05, 2026, 04:49 PM UTC
This incident has been resolved.