Resolved after 2 hours 18 minutes, affecting DrFirst US Strategic & Premier Phone Support, on September 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
DrFirst US Strategic & Premier Phone Support
Update timeline
- investigating Sep 21, 2026, 03:20 PM UTC
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.
- identified Sep 21, 2026, 03:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 21, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2026, 05:38 PM UTC
This incident has been resolved.
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