DrFirst incident
Delays in Prescription Routing - Third Party Service Related
Resolved after 2 hours 1 minute, affecting Pharmacy Network - Prescribing, on July 27, 2026.
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
Affected components
Update timeline
- investigating Jul 27, 2026, 03:47 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
- investigating Jul 27, 2026, 04:21 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
- identified Jul 27, 2026, 04:30 PM UTC
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
- resolved Jul 27, 2026, 05:49 PM UTC
This incident has been resolved.
Your product runs on more than DrFirst
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services