DrFirst incident
Delays in Prescription Routing - Third Party Service Related
DrFirst experienced a minor incident on July 27, 2026 affecting Pharmacy Network - Prescribing, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 03:47 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
- investigating Jul 27, 2026, 04:21 PM UTC
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York in Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
- identified Jul 27, 2026, 04:30 PM UTC
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
- resolved Jul 27, 2026, 05:49 PM UTC
This incident has been resolved.