DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on August 11, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 04:44 PM UTC
Resolved
Aug 11, 2026, 05:05 PM UTC
Duration
20m
Detected by Pingoru
Aug 11, 2026, 04:44 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Aug 11, 2026, 04:44 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Aug 11, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 11, 2026, 05:05 PM UTC

    This incident has been resolved.