DrFirst incident

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Critical Ongoing View vendor source →

DrFirst is currently experiencing a critical incident affecting Pharmacy - Pharmacy Prior Authorization, which began 1h ago. The vendor's full update timeline is below.

Started
Sep 24, 2026, 05:00 PM UTC
Resolved
Ongoing
Duration
● 1h 12m
Detected by Pingoru
Sep 24, 2026, 05:00 PM UTC

Affected components

Pharmacy - Pharmacy Prior Authorization

Update timeline

  1. investigating Sep 24, 2026, 05:00 PM UTC

    Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Sep 24, 2026, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 24, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.