DrFirst experienced a minor incident on July 13, 2026 affecting Backline, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Backline
Update timeline
- investigating Jul 13, 2026, 07:25 PM UTC
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Jul 13, 2026, 07:51 PM UTC
We are continuing to investigate this issue.
- resolved Jul 13, 2026, 07:52 PM UTC
This incident has been resolved.