DrFirst experienced a minor incident on August 28, 2026 affecting PDMP, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
PDMP
Update timeline
- investigating Aug 28, 2026, 03:21 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
- investigating Aug 28, 2026, 03:50 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 05:32 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 28, 2026, 05:33 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 28, 2026, 08:12 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports.. We are working with our partner and will keep this page updated.
- resolved Aug 28, 2026, 09:16 PM UTC
This incident has been resolved.