DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on September 3, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 12:25 AM UTC
Resolved
Sep 03, 2026, 12:55 AM UTC
Duration
29m
Detected by Pingoru
Sep 03, 2026, 12:25 AM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Sep 03, 2026, 12:25 AM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. identified Sep 03, 2026, 12:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 03, 2026, 12:55 AM UTC

    This incident has been resolved.