DrFirst Outage History
DrFirst is up right nowPingoru has recorded 66 incidents for DrFirst: 61 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 5 of 720 (1%) |
| May 2026 | 14 | 366 of 744 (49%) |
| June 2026 | 7 | 64 of 720 (9%) |
| July 2026 | 5 | 336 of 744 (45%) |
| August 2026 | 7 | 34 of 744 (5%) |
| September 2026 | 9 | 30 of 720 (4%) |
| October 2026 | 0 | 0 of 572 (0%) |
Incidents, newest first
Minor May 12, 2026 Elevated Script Failure Rates - Third-Party Network Delay 3h 42m Pharmacy Network - Prescribing
Started May 12, 2026, 08:36 PM UTC· resolved May 13, 2026, 12:19 AM UTC
- investigating May 12, 2026, 08:36 PM UTC
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner. Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy. We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.
- identified May 12, 2026, 08:54 PM UTC
Identified - The third-party network has identified the source of the delay and is actively working on a resolution. We will provide another update once we are informed the fix is in place. As a reminder, scripts that remain pending beyond 120 minutes will be marked as failed in the client system due to system timeout behavior. This does not necessarily reflect an actual rejection by the pharmacy.
- resolved May 13, 2026, 12:19 AM UTC
This incident has been resolved.
Minor May 8, 2026 Degraded Performance – US Live Messaging / Chat 16h 36m DrFirst US Live Messaging/Chat
Started May 08, 2026, 01:55 AM UTC· resolved May 08, 2026, 06:32 PM UTC
- investigating May 08, 2026, 01:55 AM UTC
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
- monitoring May 08, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 06:32 PM UTC
This incident has been resolved.
Minor May 6, 2026 CA CURES Connectivity Issue — PDMP Transactions Impacted 1h 58m PDMP
Started May 06, 2026, 10:43 PM UTC· resolved May 07, 2026, 12:42 AM UTC
- investigating May 06, 2026, 10:43 PM UTC
We are currently investigating an issue affecting PDMP transactions in California. CA CURES appears to be unavailable, which is preventing PDMP checks from completing for California providers. Our team is actively investigating the root cause, including potential connectivity and traffic routing factors. We will provide an update as additional information becomes available.
- resolved May 07, 2026, 12:42 AM UTC
This incident has been resolved.
Minor May 5, 2026 Intermittent Performance Issues - EPCS IDP (Experian/ID.me) 3h 36m EPCS IDP (Experian/ID.me), Electronic Prescribing for Controlled Substances (EPCS)
Started May 05, 2026, 02:18 PM UTC· resolved May 05, 2026, 05:55 PM UTC
- investigating May 05, 2026, 04:37 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.
- investigating May 05, 2026, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 04:43 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 04:48 PM UTC
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
- monitoring May 05, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 05:55 PM UTC
This incident has been resolved.
Minor May 4, 2026 Third-Party Connectivity Issue – ePrescribing Impacted 18h 7m Pharmacy Network - Prescribing
Started May 04, 2026, 08:20 PM UTC· resolved May 05, 2026, 02:28 PM UTC
- investigating May 04, 2026, 08:20 PM UTC
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
- investigating May 04, 2026, 09:17 PM UTC
We are continuing to investigate this issue.
- investigating May 04, 2026, 09:55 PM UTC
We are continuing to investigate this issue.
- investigating May 04, 2026, 10:36 PM UTC
We are continuing to investigate this issue.
- monitoring May 04, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 02:28 PM UTC
This incident has been resolved.
Minor May 1, 2026 Retail & Portal Practice User Login Disruption 2h 16m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 2 more
Started May 01, 2026, 01:48 PM UTC· resolved May 01, 2026, 04:04 PM UTC
- investigating May 01, 2026, 01:48 PM UTC
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
- investigating May 01, 2026, 02:03 PM UTC
We are continuing to investigate this issue.
- identified May 01, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 01, 2026, 02:51 PM UTC
We are continuing to work on a fix for this issue.
- identified May 01, 2026, 03:37 PM UTC
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
- identified May 01, 2026, 03:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 01, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 04:04 PM UTC
This incident has been resolved.
Minor April 27, 2026 Intermittent Performance Issues with Prescription Routing (Gadget) 2h 39m Prescription Routing (Gadget)
Started Apr 27, 2026, 06:48 PM UTC· resolved Apr 27, 2026, 09:27 PM UTC
- investigating Apr 27, 2026, 06:48 PM UTC
Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Apr 27, 2026, 07:13 PM UTC
We are continuing to investigate this issue.
- investigating Apr 27, 2026, 07:32 PM UTC
We are continuing to investigate this issue.
- investigating Apr 27, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 27, 2026, 08:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 09:27 PM UTC
This incident has been resolved.
Minor April 17, 2026 Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 ) 1h 32m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia)
Started Apr 17, 2026, 01:46 AM UTC· resolved Apr 17, 2026, 03:18 AM UTC
- investigating Apr 17, 2026, 01:46 AM UTC
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Apr 17, 2026, 01:47 AM UTC
We are continuing to investigate this issue.
- investigating Apr 17, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
- resolved Apr 17, 2026, 03:18 AM UTC
This incident has been resolved.
Minor April 13, 2026 Prescription Processing Delays — Third Party Vendor Performance Degradation 59m Prescription Routing (Gadget)
Started Apr 13, 2026, 08:16 PM UTC· resolved Apr 13, 2026, 09:16 PM UTC
- investigating Apr 13, 2026, 08:16 PM UTC
We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.
- investigating Apr 13, 2026, 09:01 PM UTC
We are continuing to investigate this issue.
- resolved Apr 13, 2026, 09:16 PM UTC
This incident has been resolved.
Minor March 27, 2026 Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia) 9m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 1 more
Started Mar 27, 2026, 02:47 PM UTC· resolved Mar 27, 2026, 02:56 PM UTC
- investigating Mar 27, 2026, 02:47 PM UTC
Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.
- identified Mar 27, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 27, 2026, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 27, 2026, 02:56 PM UTC
This incident has been resolved.
Minor March 19, 2026 3rd Party Pharmacy Network - Prescribing Issue 7d 13h Pharmacy Network - Prescribing
Started Mar 19, 2026, 09:20 PM UTC· resolved Mar 27, 2026, 11:15 AM UTC
- investigating Mar 19, 2026, 09:20 PM UTC
We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
- investigating Mar 20, 2026, 02:08 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2026, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 23, 2026, 12:29 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 24, 2026, 11:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 25, 2026, 12:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 12:49 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 27, 2026, 11:15 AM UTC
This incident has been resolved.
Minor February 9, 2026 Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe) 3m E-Prescribing Mobile (iPrescribe), E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Started Feb 09, 2026, 05:38 PM UTC· resolved Feb 09, 2026, 05:42 PM UTC
- investigating Feb 09, 2026, 05:38 PM UTC
We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
- resolved Feb 09, 2026, 05:42 PM UTC
This incident has been resolved.
Minor February 5, 2026 CVS Prescription Processing Delays 10h 41m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia) and 2 more
Started Feb 05, 2026, 05:25 PM UTC· resolved Feb 06, 2026, 04:06 AM UTC
- investigating Feb 05, 2026, 05:25 PM UTC
We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.
- investigating Feb 05, 2026, 06:22 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:00 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 07:39 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 08:16 PM UTC
We are continuing to investigate this issue.
- investigating Feb 05, 2026, 09:08 PM UTC
We are continuing to investigate this issue.
- identified Feb 05, 2026, 09:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 06, 2026, 04:06 AM UTC
Scheduled E-Prescribing Desktop and Mobile maintenance completed.
Minor November 18, 2025 Cloudflare Global Network Issues 5h 32m Backline, EPCS IDP (Experian/ID.me), DrFirst US Strategic & Premier Phone Support, E-Prescribing Mobile (iPrescribe)
Started Nov 18, 2025, 02:04 PM UTC· resolved Nov 18, 2025, 07:37 PM UTC
- investigating Nov 18, 2025, 02:04 PM UTC
We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
- identified Nov 18, 2025, 02:16 PM UTC
We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:21 PM UTC
We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:26 PM UTC
We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.
- investigating Nov 18, 2025, 02:34 PM UTC
We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
- monitoring Nov 18, 2025, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 07:37 PM UTC
This incident has been resolved.
Minor October 31, 2025 Issues with Electronic Prescribing for Controlled Substances (EPCS) 1h 7m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), Electronic Prescribing for Controlled Substances (EPCS) and 3 more
Started Oct 31, 2025, 02:01 AM UTC· resolved Oct 31, 2025, 03:09 AM UTC
- identified Oct 31, 2025, 02:01 AM UTC
Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible. To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.
- resolved Oct 31, 2025, 03:09 AM UTC
This incident has been resolved.
Minor October 29, 2025 Total Benefits (Price Transparency) service performance degradation due to third party PBM outage 31m Price Transparency (mBC)
Started Oct 29, 2025, 05:56 PM UTC· resolved Oct 29, 2025, 06:27 PM UTC
- investigating Oct 29, 2025, 05:56 PM UTC
Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.
- identified Oct 29, 2025, 06:06 PM UTC
We are making internal changes to disable the PBM connections until their services are stabilized.
- monitoring Oct 29, 2025, 06:18 PM UTC
We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.
- resolved Oct 29, 2025, 06:27 PM UTC
This incident has been resolved.
Minor October 27, 2025 Issue Submitting Tickets via Help Center 44m DrFirst US Strategic & Premier Phone Support
Started Oct 27, 2025, 04:50 PM UTC· resolved Oct 27, 2025, 05:34 PM UTC
- investigating Oct 27, 2025, 04:50 PM UTC
We are aware of an issue that is impacting end-user ticket submission on the Requests page in the Knowledge Help Center. We are actively investigating and will provide you with an update as soon as possible.
- resolved Oct 27, 2025, 05:34 PM UTC
This incident has been resolved.
Minor October 24, 2025 Investigating Email Verification Code Delays 53m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia)
Started Oct 24, 2025, 03:06 PM UTC· resolved Oct 24, 2025, 03:59 PM UTC
- investigating Oct 24, 2025, 03:06 PM UTC
We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Our third-party email delivery provider is experiencing a service disruption that is impacting the timely delivery of these verification codes to some users. We are in active communication with the vendor and closely monitoring their progress toward resolution. Updates will be provided as we receive additional information from our email provider.
- monitoring Oct 24, 2025, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2025, 03:59 PM UTC
This incident has been resolved.
Minor October 20, 2025 3rd-Party Cloud Provider Incident 20h 9m EPCS IDP (Experian/ID.me), SmartAllergy, PDMP, DrFirst US Strategic & Premier Phone Support and 14 more
Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 21, 2025, 11:22 AM UTC
- investigating Oct 20, 2025, 03:13 PM UTC
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
- investigating Oct 20, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:53 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 06:33 PM UTC
We are continuing to experience degraded performance affecting some of our services due to an ongoing issue with our cloud provider. Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
- investigating Oct 20, 2025, 08:06 PM UTC
Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
- monitoring Oct 20, 2025, 09:48 PM UTC
We are seeing improvements in system performance across our product suite. We will continue to monitor the health of our cloud provider's services and their effects on DrFirst customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation.
- resolved Oct 21, 2025, 11:22 AM UTC
This incident has been resolved.
Minor October 20, 2025 3rd Party Cloud Provider Incident 33m SmartAllergy, SmartDrug, Electronic Prescribing for Controlled Substances (EPCS), SmartPharmacy and 7 more
Started Oct 20, 2025, 09:06 AM UTC· resolved Oct 20, 2025, 09:40 AM UTC
- investigating Oct 20, 2025, 09:06 AM UTC
Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.
- monitoring Oct 20, 2025, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:40 AM UTC
This incident has been resolved.
Minor October 15, 2025 PDMP Third-Party Incident for Texas & Ohio 1h 14m PDMP
Started Oct 15, 2025, 12:35 PM UTC· resolved Oct 15, 2025, 01:50 PM UTC
- investigating Oct 15, 2025, 12:35 PM UTC
Customers may experience issues accessing Patient Searches via PDMP reports for the states of Ohio and Texas. We are working with our partner and will keep this page updated.
- identified Oct 15, 2025, 12:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2025, 01:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2025, 01:50 PM UTC
This incident has been resolved.
Minor October 10, 2025 Intermittent Performance Issues - Electronic Prescribing for Controlled Substances (EPCS) 1h 9m E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), Electronic Prescribing for Controlled Substances (EPCS) and 3 more
Started Oct 10, 2025, 01:53 AM UTC· resolved Oct 10, 2025, 03:02 AM UTC
- investigating Oct 10, 2025, 01:53 AM UTC
Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Our engineers are aware and working to resolve this as soon as possible.
- resolved Oct 10, 2025, 03:02 AM UTC
This incident has been resolved.