DrFirst Outage History

We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

We are continuing to investigate this issue.

Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.

We are aware of an issue that is impacting end-user ticket submission on the Requests page in the Knowledge Help Center. We are actively investigating and will provide you with an update as soon as possible.

We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Our third-party email delivery provider is experiencing a service disruption that is impacting the timely delivery of these verification codes to some users. We are in active communication with the vendor and closely monitoring their progress toward resolution. Updates will be provided as we receive additional information from our email provider.

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd-Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to experience degraded performance affecting some of our services due to an ongoing issue with our cloud provider. Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.

Our teams are actively monitoring the situation and working closely with our provider as they implement mitigations. We are seeing improvements in service availability and performance, with continued progress expected. We apologize for any inconvenience and appreciate your patience as we work to restore full service.

Some customers may experience intermittent performance issues with multiple services at this time due to our 3rd Party cloud provider. Our engineers are aware and working to resolve this as soon as possible.

Customers may experience issues accessing Patient Searches via PDMP reports for the states of Ohio and Texas. We are working with our partner and will keep this page updated.

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Our engineers are aware and working to resolve this as soon as possible.

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.

Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The intermittent routing issues affecting iPrescribe in the Staging environment have been resolved.

We are experiencing performance issues with our Medication History (MedHx) applications that is resulting in slowness and technical difficulties serving eligibility and medication history requests. Impact: Slower response times for eligibility requests Delays in medication history retrieval Some requests may have timed out or failed We apologize for any service disruptions and will provide updates as we have more information to share.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems. Eligibility transactions may be delayed or unavailable Medication history requests may be delayed or unavailable Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.

We are continuing to investigate this issue.

Subject: Service Impact - Eligibility and Medication History Transactions We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems. Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts. Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality. Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause

We are continuing to investigate this issue.