DrFirst incident

Intermittent Performance Issues - Pharmacy Network - Prescribing

Minor Ongoing View vendor source →

DrFirst is currently experiencing a minor incident affecting Pharmacy Network - Prescribing and Prescription Routing (Gadget), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 26, 2026, 04:52 PM UTC
Resolved
Ongoing
Duration
● 1h 59m
Detected by Pingoru
Jun 26, 2026, 04:52 PM UTC

Affected components

Pharmacy Network - PrescribingPrescription Routing (Gadget)

Update timeline

  1. investigating Jun 26, 2026, 04:52 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. investigating Jun 26, 2026, 05:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 26, 2026, 06:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 26, 2026, 06:09 PM UTC

    We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.