DrFirst incident
Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved after 7 hours 32 minutes, affecting Prescription Routing (Gadget), on June 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 26, 2026, 04:52 PM UTC
Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Jun 26, 2026, 05:19 PM UTC
We are continuing to investigate this issue.
- identified Jun 26, 2026, 06:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 26, 2026, 06:09 PM UTC
We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.
- identified Jun 26, 2026, 07:29 PM UTC
We have identified the root cause and are finalizing the fix.
- monitoring Jun 26, 2026, 11:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2026, 12:24 AM UTC
This incident has been resolved.
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