DrFirst incident

Intermittent Performance Issues - Pharmacy Network - Prescribing

Minor Resolved View vendor source →

DrFirst experienced a minor incident on June 26, 2026 affecting Pharmacy Network - Prescribing and Prescription Routing (Gadget), lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 04:52 PM UTC
Resolved
Jun 27, 2026, 12:24 AM UTC
Duration
7h 32m
Detected by Pingoru
Jun 26, 2026, 04:52 PM UTC

Affected components

Pharmacy Network - PrescribingPrescription Routing (Gadget)

Update timeline

  1. investigating Jun 26, 2026, 04:52 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. investigating Jun 26, 2026, 05:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 26, 2026, 06:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 26, 2026, 06:09 PM UTC

    We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.

  5. identified Jun 26, 2026, 07:29 PM UTC

    We have identified the root cause and are finalizing the fix.

  6. monitoring Jun 26, 2026, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 27, 2026, 12:24 AM UTC

    This incident has been resolved.