DrFirst experienced a minor incident on June 30, 2026 affecting Backline, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Backline
Update timeline
- investigating Jun 30, 2026, 05:39 PM UTC
Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.
- investigating Jun 30, 2026, 06:25 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 30, 2026, 06:38 PM UTC
Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work. We will notify you when monitoring is concluded. Thank you for your patience. The Backline Team
- resolved Jun 30, 2026, 07:34 PM UTC
This incident has been resolved.