DrFirst incident

Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue

DrFirst experienced a minor incident on July 23, 2026 affecting Pharmacy - Realtime Pharmacy Benefits(RTPB), lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started: Jul 23, 2026, 06:11 PM UTC
Resolved: Jul 24, 2026, 01:49 PM UTC
Duration: 19h 38m
Detected by Pingoru: Jul 23, 2026, 06:11 PM UTC

Affected components

Pharmacy - Realtime Pharmacy Benefits(RTPB)

Update timeline

investigating Jul 23, 2026, 06:11 PM UTC

We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
monitoring Jul 23, 2026, 09:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 24, 2026, 01:49 PM UTC

This incident has been resolved.