DrFirst incident

Rcopia Staging Environment Login Issue

Minor Resolved View vendor source →

DrFirst experienced a minor incident on July 25, 2026 affecting E-Prescribing Desktop Staging Environment (Rcopia Staging Environment), lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2026, 06:06 PM UTC
Resolved
Jul 25, 2026, 07:15 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 25, 2026, 06:06 PM UTC

Affected components

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Update timeline

  1. investigating Jul 25, 2026, 06:06 PM UTC

    We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.

  2. resolved Jul 25, 2026, 07:15 PM UTC

    This incident has been resolved.